Resource Manager

Job Title: Resource ManagerThe Resource Manager is the champion of tracking requests and assigning resources across Shared Services to effectively manage resources to meet timelines of all deliverables. This means coordinating people and processes to ensure that project planning timelines stay on track. The Workflow Manager must be able to work with internal and external stakeholders to ensure that competing interests and concerns are addressed appropriately within project parameters. This position can be remote or on-site in the Williamsburg office.Snow's business is centered around the patient journey. Like all positions at Snow, the Workflow Manager must be open, compassionate, and sensitive to the unique life experiences of these patients and care partners. The Workflow Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.PATIENT PRIVACY:The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illnesses. The Resource Manager will be required to successfully complete and adhere to training courses, which may include, but are not limited to:Snow Policies and ProceduresHealth Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reportingAdverse Event (AE) ReportingPrivacy and Data SecurityThe promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulationsESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES :The Resource Manager must exercise independent judgment and discretion and be able to perform the following essential duties and functions:Working cross-functionally with other departments to ensure resources are assigned/adjusted to meet timelines for deliverablesReviewing requests for details and ensuring all requirements are metTracking requests and assigning resources as requests ariseMaintaining processes and ensuring compliance with approved process flowInviting the correct people to internal and external meetings as neededMaintaining accurate records of all meetings and monitoring all major action points to meet project deadlinesAnticipating and identifying issues or obstacles involving both projects and personnel that could impact project deadlines and making appropriate recommendations for avoiding future issues/obstaclesKeeping project owner and project management team up-to-date regarding project status and any issues likely to impact timely project completionManaging a regular report of schedules and projects in the systemPerforming additional duties and responsibilities based on business needsThe Resource Manager may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.KNOWLEDGE, SKILLS AND ABILITIES:Knowledge:Good understanding of business processes, needs, and perspectiveSkills:Exceptional organizational skillsExceptional oral and written communication skillsAbility to track and maintain multiple varied projects in a fast-paced environmentAbility to prioritize among competing tasks and deadlinesCollaboration and teamwork skillsStrong interpersonal skillsExperience using project management software or similarWord processors (Word)Spreadsheets (Excel)Presentation software (PowerPoint)Email (Outlook)Microsoft Office Tools (Teams)Salesforce (preferred)Abilities:A proactive, can-do and will-learn attitude and approachAbility to build trust and respect to establish and maintain effective relationshipsAbility to problem-solve and demonstrate skillsAbility to prioritize, multitask, and manage a regular report of schedules and projects in a workflow systemEDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:Bachelor's degree from a four-year college or university and/or one to two years of related experience and/or training preferred. Ad agency experience in a project management or administration role is a plus. A valid driver's license is also required.To the extent permissible by local law, Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we're focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.