Front Desk Customer Service & Sales Associate

Description

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical, Dental, Life and AD&D Insurance

• Flexible work schedules

• Pre-Tax & Roth 401(k) plan with company match

• Health Spending Accounts with company contribution & Flexible Spending Accounts

• Company Paid Short-term & Long-term disability

• Paid time off

• Tuition reimbursement & company-paid training programs

• FREE AAA membership & travel / product discounts

• Paid Volunteer Time Off

Job Responsibilities

35% New Members: Offer a Club focused sales approach & continuously promote all Club products/services. Effectively sells AAA memberships to meet/exceed outlined expectations.

20% Customer Service: Provide outstanding service to members to create totally satisfied member experiences and loyalty to AAA that create members for a lifetime. Coordinate the member experience from start to finish & assign member to the appropriate AAA associate best skilled to successfully serve the member needs. Bring passion and positive attitude to daily interactions with co-workers and members. Provide outstanding support to Members over the phone as business need requires.

15% Branch Operations Support: Manage the branch traffic flow, member wait time and member experience by understanding the needs of each member. Create innovative ways to improve current operations and streamline procedures. Keep informed of new developments in policies, procedures, work methods and AAA product lines. Follow all office safeguard procedures and secures Club assets. Assist with processing weekly travel store inventory orders.

10% Insurance Referrals: Proactively recommend and advertise the Club's Insurance agency to generate referrals. Encourage satisfied Members and clients to refer friends, family, and colleagues to the Club's Insurance agency, leveraging positive experience to generate new leads.

10% Visa Applications: Engage with prospective customers to inform them about the benefits and features of the AAA Visa card. Highlight key advantages such as rewards programs, travel benefits, and exclusive discounts. Use real-life examples to illustrate potential savings and benefits.

5% Convenience Billing: Inform customers about the benefits of enrolling in automatic credit card renewal, such as convenience & uninterrupted service. Ensure outlined enrollment expectations are met and/or exceeded.

5% Retail Store Revenue: Provide sales support to the Branch by driving retail store revenue through products including foreign currency transactions, passport photos, international driver permits, AAA tickets, & travel accessories.

Job Specific Requirements

• Strong commitment to providing outstanding service and creating positive member experiences

• Demonstrated ability in supporting branch operations, including traffic flow and wait times

• Ability to stay informed about new developments in policies, procedures, and product lines

• Excellent verbal and written communication skills

• Ability to adapt to changing situations and handle a fast-paced work environment. Flexibility in work hours, including weekends & holidays, may be required.

• Ability to engage in meaningful conversations with members to build value and trust

• Ability to leverage positive member experience to generate new leads

• Proficiency in using various technologies to deliver service and manage operations; as well as ability to adapt to new technologies and tools as needed

• Commitment to follow all policies and procedures to ensure compliance with both internal & external requirements

Physical Requirements

• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone

• Must be able to lift, carry, push, pull a maximum of 25 lbs

Starting rate: $19.09/hr + $2,500 - $4,000+ of commission opportunity (based on performance) in 1st year

This position does not offer visa sponsorship now or in the future.

Qualifications

Education

Required

• High School or better

Experience

Required

• 1 year: Customer service and sales experience.

Preferred

• Experience in promotion and selling a variety of products and services.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.