Intake Specialist

SUMMARY: To obtain information from callers to the agency to gather necessary screening information to direct the caller to the appropriate level of care and to ensure accurate and timely documentation of these contacts into the electronic medical record. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: To obtain information from callers to Gateway Healthcare Intake line to determine pay-source information by verifying eligibility and coverage limitations with all insurance companies. Demonstrates ability to engage clients and their families in way that is appropriate to their age, culture, and psychiatric status. Demonstrates working knowledge of the admission and/or medical criteria regarding the behavioral health services offered by Gateway and/or in the community (IHHCT; PACS, outpatient therapy; Eastman House). Coordinates with PES clinicians around making initial appointments; walk in's and/or emergency evaluations. Maintains the schedule of appointments for the PES clinicians inclusive of initial evaluations; warm hand off's; therapy appointments and/or clinical assessments and safety evaluations. Assists with provision of insurance information to administrative staff and assists with billing functions as needed; including verifying/researching of current insurance. Directs callers with any current risk factors to speak with a PES clinician to assess for safety; ongoing. May be required to attend conferences and/or trainings as requested. May be required to cross train other members of the department. Will update demographic information in the medical record; as indicated to ensure up to date information is captured in the medical record. Other duties as assigned. MINIMUM QUALIFICATIONS: QUALIFICATION REQUIREMENTS: High School diploma (GED) required. Bilingual (English/Spanish) highly preferred. Must have at least 2 years verifiable experience in an office environment. NECESSARY SPECIAL REQUIREMENTS: No professional license required. Valid driver's license. CPR and First Aid certification. JOB KNOWLEDGE, SKILL, AND ABILITY: Effectively present information and respond to questions from professionals, managers, clients, family and the general public. Read, analyze and interpret professional journals, policy and procedures and governmental regulations. Write reports and general correspondence. Analyze client and system information, identify problems, establish facts, draw valid conclusions, develop options and strategies for resolving problems, monitor implementation and evaluate the problem solving process for effectiveness. Deal with several abstract and concrete variables concurrently. Ability to successfully complete all required training and certifications Oral and written communication skills, including speech, grammar, spelling, and legibility are at sufficient level to ensure effective and appropriate communication. Ability to add, subtract, multiply, and divide in all unites of measure, using whole numbers, common fractions, and decimals either manually or by use of a calculator.

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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