Patient Services Coordinator/Representative - Tonawanda, NY

Job Description

Job Description

If you are looking to join a positive, team-oriented culture with staff members that have a passion for helping others, come grow with us. We are a not-for-profit audiology practice in Western New York with several staff members that have been with us for decades. Audiology is often listed as a top healthcare profession and our employees love the work we do!

Hearing Evaluation Services of Buffalo is looking for an energetic and motivated individual to manage the front office and represent our practice with professionals. We are hiring for our Tonawanda location. Hours are Monday - Friday -9AM -5PM, Monday/Thursday-11-7 as needed. Travel to other locations will be required; other locations are Williamsville, Orchard Park and Amherst.

What is offered: Salary negotiable upon experience.

Benefits include Health, Dental, Vision, 401K, FSA, PTO, Paid Holidays.

Essential Duties and Responsibilities:

• Handle patient calls and effectively manage schedule.

• Contact patients to confirm appointments.

• Track and report daily scheduling metrics.

• Effectively handle telephone inquiries.

• Greet patients immediately upon their arrival and provide excellent customer service.

Position Qualifications:

• High School Diploma required, Associate’s degree preferred

• Qualified candidates must have a background in customer service or retail.

• Must be computer literate in all Microsoft Office programs.

• Must be able to work well independently, as well as in a team setting.

• The ideal candidate will also possess:

• Excellent people and customer service skills

• Ability to handle heavy phone work and provide top-notch service.

• Strong organizational skills.

• Excellent communication skills.

• Prior medical/healthcare office experience a plus!

• Independent worker, thinks on their feet.

• Ability to multi-task