Shift Leader

Shift Leader Responsibilities

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include

Perform all responsibilities of restaurant team members

Support the Restaurant Manager in meeting operational goals and execution

Ensure Brand standards are met throughout shift including preparation of food and beverages

Communicate shift priorities, goals and results to restaurant team members

Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback

Support the training of restaurant team members as needed

Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift

Communicate clearly with the next Shift Leader to help prepare him/her for shift

Ensure Food Safety standards are met

Manage Inventory throughout the shift

Provide great guest service and coaches restaurant team members to do the same

Schedule restaurant team members for shifts

Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience

Basic computer skills

Fluent in spoken and written English

Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

Works well with others in a fast-paced team environment

On time, demonstrates honesty and a positive attitude

Willingness to learn and adapt to change

Guest focused

Ability to assist with training

Problem solving

Motivating others

Physical Demands/Working Conditions

Standing on feet

Repetitive motion including bending, stooping and reaching

Lifting objects, ice, products, boxes up to 20 lbs (if applicable)

Wearing a headset

Working in a small space