AVP Banking Delivery
Futran Tech Solutions Pvt. Ltd.
AVP Banking Delivery
We are seeking an experienced AVP Banking Delivery professional to lead large-scale banking operations and delivery portfolios. The role will be responsible for operational excellence, client relationships, regulatory compliance, financial performance, digital transformation, and leadership of large global teams. The AVP will serve as a strategic partner to clients, ensuring delivery against contractual commitments, SLAs, KPIs, quality standards, compliance requirements, and business growth objectives while leveraging automation, AI, analytics, and process transformation.
Delivery & Operations Leadership
- Lead end-to-end delivery for banking operations across multiple accounts and service lines.
- Ensure achievement of client SLAs, KPIs, contractual obligations, and regulatory requirements.
- Drive productivity, operational excellence, quality improvement, and cost optimization.
- Establish governance frameworks covering operational reviews, risk management, and escalations.
- Oversee operational readiness for transitions, migrations, and transformation programs.
Client Relationship Management
- Develop and maintain executive-level relationships with banking clients.
- Lead Quarterly Business Reviews (QBRs), governance meetings, and strategic planning sessions.
- Provide recommendations to improve operational efficiency, quality, compliance, and customer experience.
- Own executive communications related to escalations, operational risks, and strategic initiatives.
Financial & Business Management
- Own delivery P&L for assigned banking accounts and portfolios.
- Manage revenue growth, margins, productivity, and cost optimization initiatives.
- Develop business cases for automation and transformation investments.
- Support new business development, solutioning, and account expansion opportunities.
Regulatory Compliance & Risk Management
- Lead audit readiness and support internal, external, and regulatory audits.
- Establish preventive controls to mitigate operational and compliance risks.
- Drive root cause analysis and corrective action programs for operational issues and escalations.
Transformation & Innovation
- Lead automation, AI, analytics, and digital transformation initiatives.
- Drive workflow redesign, Lean Six Sigma, and continuous improvement programs.
- Identify opportunities for GenAI, intelligent automation, and digital modernization.
- Sponsor innovation initiatives that improve customer experience, quality, and operational outcomes.
People Leadership
- Lead and develop large banking operations teams.
- Build leadership succession and talent development programs.
- Drive employee engagement, retention, and capability development.
- Mentor Delivery Directors, Operations Managers, and future leaders.
- Foster a culture of accountability, collaboration, and customer-centricity.
Qualifications Education
- Bachelor's degree or equivalent experience preferred.
Experience
- 15+ years of experience in Banking/Financial Services.
- 8+ years of leadership experience managing large-scale banking operations.
- Proven experience managing large global teams and multiple delivery portfolios.
- Strong experience in client relationship management, governance, P&L, compliance, and transformation.
Vacancy posted 5 days ago
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