Guest Service Agent
Hersha Hospitality Management
Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM's EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
Source: HHM Hotels
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Chicago, IL vacancy
- ...Front Desk Agent Reporting to the Front Office Manager, the Front Desk Agent is responsible for all registration desk responsibilities... ...Desk Agent will also assist with the delivery of an elevated guest experience. Responsibilities to include some and/or all the following...SuggestedLocal areaFlexible hoursShift workNight shiftWeekend work
- ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Immediately greet guests and offer...SuggestedImmediate startShift work
$19 - $20.5 per hour
...Guest Service Agent Hotel Chicago - Chicago, IL Overview Salary Range $19.00 - $20.50 Hourly Position Type Full-Time/Part-Time Education Level High School Category Hospitality - Hotel Description The Front Desk/Guest Service Agent is primarily responsible...SuggestedHourly payFull timePart timeWork at officeImmediate startFlexible hoursShift workAfternoon shift- ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales...SuggestedImmediate startShift work
$18 per hour
...Guest Service Representative We're more than just a team we're a community dedicated to making a difference every day. At Olympia Hospitality and the Sophy Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together...SuggestedHourly payTemporary workWork experience placementLocal area- ...Guest Service Representative Stylish. Iconic. Entirely Radisson Blu. Join this award-winning team of Moment Makers as our next Guest Service Representative. Be a part of the rich culture of a luxury downtown property. Radisson Blu Aqua boasts 334 chic guest rooms...Temporary workLocal areaFlexible hoursShift workNight shiftWeekend workDay shift
- ...Guest Services Representative The Guest Services Representative (GSR) at Hyatt House Oak Brook is responsible for providing world-class service to all guests. The GSR will be responsible for handling the front desk operations to ensure guests are satisfied with their...Work experience placementWork at officeShift work
- Overview The Guest Service Representative (GSR) is responsible for delighting Thorntons’ Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System...Temporary workLocal areaShift work
- ...future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to... ...on delivering excellence in the care and comfort of every guest that we interact with. Our receptionists embody the hospitality...Daily paidWork at office
$23 per hour
...Guest Service Representative Compensation: $23.00 per hour Insurance enrollment available from DAY 1! Paid time off available from DAY 1! Holiday pay available from DAY 1! 401(k) enrollment after 30 days! Hotel and travel discounts at worldwide destinations...Hourly payWorldwide- ...POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and... ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up...Local areaShift work
- ...Job Description Job Description Position Summary: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest...Work experience placementShift workAfternoon shiftEarly shift
- A facial bar company in Chicago is seeking a Front Bar Receptionist to enhance the guest experience. This role involves providing excellent customer service, meeting sales goals, and maintaining a clean environment. Ideal candidates should possess customer service and sales...Weekend workAfternoon shift
- ...seeking a dynamic salon receptionist. The ideal candidate will have strong customer service skills and experience in a salon or retail environment. Responsibilities include greeting guests, managing appointments, and ensuring an exceptional client experience. This part-...Part timeWeekend workAfternoon shift
- ...Job Title Provides customer service to guests of hotel by performing the following duties. Essential Duties And Responsibilities Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient,...Local areaShift work
- ...Guest Services Representative The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking...Weekly payPart timeLocal areaAll shifts
- ...Night Guest Service Representative Join Tricoci University as a Night Guest Service Representative! Tricoci University of Beauty Culture is dedicated to providing premier beauty education. We strive to foster an engaging and supportive environment that empowers students...Flexible hoursShift workNight shiftAfternoon shift
$15 - $16.2 per hour
...Job Description Job Description Join Tricoci University as a Night Guest Service Representative! About Tricoci University: Tricoci University of Beauty Culture is dedicated to providing premier beauty education. We strive to foster an engaging and supportive environment...Work at officeFlexible hoursShift workNight shiftAfternoon shift- ...Become a Substitute Guest Service Representative at Tricoci University! Tricoci University of Beauty Culture is dedicated to fostering excellence in beauty education and providing an enriching experience for both students and clients. Our goal is to empower future beauty...Flexible hoursShift work
- ...Guest Service Representative - Substitute Join Tricoci University of Beauty Culture as a Guest Service Representative - Substitute! Tricoci University of Beauty Culture is renowned for providing top-quality beauty education and fostering a supportive learning environment...Flexible hoursShift work
- Find Your Next Career AEG is dedicated to both the letter and the spirit of the equal employment opportunity laws. It is AEG's policy to prohibit unlawful discrimination against any employee or applicant for employment based on race, color, religion, religious dress...Part timeWorldwide
$16.6 per hour
...club seeks friendly, upbeat individuals for a seasonal customer service role. You will work outdoors and help members with their... ...compliance with safety protocols. Responsibilities include welcoming guests, managing reservations, and maintaining equipment. The role offers...Hourly paySeasonal workWeekend work- ...our clients throughout their real estate journey. ABOUT THE ROLE As a Home Concierge, you will act as a trusted advisor and service consultant, supporting clients during one of the most important transitions of their lives-buying, selling, or leasing a home. This...Work at officeImmediate startRemote workMonday to FridayShift work
$35 per hour
Hello! I'm looking to hire a dedicated housekeeper for my home in Evanston, Illinois. I'm seeking someone who can help with the kitchen (dishes, fridge cleaning, wiping down counters), laundry, bathrooms, and the two other common rooms of the house (the dining room and ...Hourly pay$40 - $50 per hour
Looking for a reliable housekeeper in the Chicago area who can help with cleaning the bathrooms, general rooms, and kitchen. I'm willing to pay $40 -$50 hourly for the right person. If you have experience in housekeeping and are detail-oriented, I'd love to hear from you...Hourly pay$25 per hour
I'm Michael, a homeowner living in Lincolnwood, Illinois. I'm looking to hire an experienced and reliable housekeeper to help me with cleaning and organizing tasks. The main duties of the job will include cleaning and tidying the bathrooms, bedrooms, general rooms, and...Hourly payFlexible hours$25 per hour
I am a homeowner in Chicago, Illinois, seeking a reliable housekeeper to help maintain my home. The position pays $25 per hour, and I am looking for someone who can handle a variety of cleaning tasks. Key responsibilities will include cleaning bathrooms, washing dishes...Hourly pay$100 per hour
..., as well as a knack for keeping general rooms and dishes in order. You will be compensated at a rate of $100.0 per hour for your services. Duties will include thorough cleaning and sanitizing of bathrooms, including scrubbing fixtures and cleaning floors. In the kitchen...Hourly pay$20 per hour
Hello! I'm Felicia, a homeowner in the vibrant city of Chicago, Illinois. I'm currently seeking a reliable and detail-oriented housekeeper to help maintain the cleanliness and order of my home. The primary responsibilities will include cleaning the bathrooms, bathrooms...Hourly pay$25 per hour
Hello! My name is Sara, and I live in Lincoln Park. I am currently looking to hire a dedicated and reliable housekeeper to help maintain and enhance the comfort and cleanliness of my home. The key responsibilities include ensuring that the bathroom is spotless, laundry...Hourly payLive inCurrently hiringFlexible hours2 days per week3 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
Related searches
- hotel concierge Chicago, IL
- hotel guest service agent Chicago, IL
- guest services associate Chicago, IL
- guest service Chicago, IL
- guest service support expert Chicago, IL
- guest service ambassador Chicago, IL
- guest services representative
- guest services agent winter seasonal
- hotel concierge
- hotel guest service agent



