Professional Enrollment Management Coordinator, CPE (Part-time)

Professional Enrollment Management Coordinator, CPE (Part-time) Job ID: 299352 | Location: Kennesaw, Georgia | Full/Part Time: Part Time | Regular/Temporary: Temporary Job Summary Support prospective and current students during enrollment, ensuring excellent service and efficiency. Communicate with students through various channels, manage inquiries and administrative tasks, organize records, assist with events and outreach, and support payment processes and resource accounts. Serve as a backup for resource management and contribute to the Enrollment Management team's success by ensuring smooth operations and a positive student experience. Part‑time, temporary, 35 hours per week. Responsibilities Supports prospective student engagement by providing outreach and follow‑up communication from inquiry through registration using phone calls, emails, face‑to‑face or virtual meetings, and live chat. Monitors and responds to live chat (Talkative) webpage inquiries, voicemails, all resource emails and collects data from Lumens (Abandoned Cart), while serving as backup during advisors’ absences. Provides accurate information to prospective students and transfers more complex inquiries to appropriate Enrollment Advisors or Programming team. Assists in planning, coordinating, and supporting events such as open houses and other outreach activities to promote student engagement and program visibility. Maintains organized and up‑to‑date digital filing systems for Professional Education courses, program materials, and student records. Manually creates student profiles for contract training class set‑up, ensuring data accuracy and completeness. Assists with scanning of Sallie Mae, WIOA, VA, payment plan documents, receives payment plan requests, sends out payment plans and contacts for upcoming and/or past due payments. Creates, edits, merges, registers, and enters grades for students in the enrollment management system. Assists with Enrollment Window/Reception area and other administrative support and tasks as requested. Required Qualifications High School diploma or equivalent. Current, valid, and unrestricted driver’s license. One (1) year of related work experience. Preferred Qualifications Demonstrated interest in professional development, community engagement, and data collection. Undergraduate or advanced degree from an accredited institution of higher education. Prior records management experience at an institution of higher education. Experience with event planning, fundamental selling, hospitality, and customer service preferred. Salary Starting salary range: $16.40 per hour, anticipated 35 hours per week. Offers based on relevant experience. Knowledge, Skills & Abilities Knowledge of computerized student information systems, department and college policies, procedures and practices. Skills: excellent interpersonal, initiative, teamwork, problem‑solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills; strong data and records management skills; strong attention to detail and follow‑up; proficient with Microsoft Office suite; strong customer service skills and phone and e‑mail etiquette. Abilities: build skills needed to take full advantage of Professional Education’s Salesforce CRM; create and sustain effective working relationships; answer work‑related questions and interpret guidelines; handle multiple tasks or projects simultaneously meeting deadlines. Background Check Credit Report Standard Enhanced MVR Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment in accordance with federal and state law, Board of Regents policy, and University policy. Harassment or discrimination on the basis of race, color, sex, sexual orientation, gender identity, ethnicity, national origin, religion, age, disability, veteran or military status is prohibited. #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.