Associate Project Manager

Position Overview

Hudson Valley Lighting Group is seeking a motivated, detail-oriented Architectural Associate Project Manager to support our growing global business. In this role, you will work closely with distributors, specifiers, sales agents, etc., to help manage accounts, grow existing business, and ensure seamless communication across the territory. You’ll provide day-to-day support to the territory’s Project Manager while gaining hands-on experience with customer and sales relationship management.

Hudson Valley Lighting Group is a worldwide leader in the design, manufacturing, and omnichannel distribution of decorative and architectural lighting fixtures, encompassing six brands: Hudson Valley Lighting, Mitzi, Troy, Corbett, CSL, and Sonneman (on behalf of Hudson Valley Lighting, Inc., Troy-CSL, Inc. and SN Modern, LLC). As the one-stop shop for the most comprehensive selection of lighting, HVLG seeks to inspire and support our customers in their pursuit to achieve a home that perfectly reflects their clients. HVLG takes a designer-forward approach to the light-purchasing process — making the experience more inspiring, exciting, and inviting. At HVLG, we believe that great lighting has the power to elevate any space and enrich people's lives — and it's that guiding philosophy that ties our family of brands together.

What you’ll do:

• Cultivate relationships with current and prospective clients.
• Provide end-to-end solutions for customer issues through the entire purchase lifecycle, including the pre-purchase/quotation state, ordering, tracking, shipment, delivery, billing issues, returns, refunds, etc.
• Build strong relationships and deliver high-quality customer service through phone and email, constantly striving to make things better, faster, and smoother for the customers.
• Communicate with customers in a thoughtful, thorough, and personalized way.
• Ability to troubleshoot with customers and the ability to ask the proper questions to solve their problem.
• Possess strong empathy and active listening skills.
• Approach each customer interaction with a design-oriented sales mindset.
• Ability to “meet the customer where they are” and offer up creative ways to solve issues.
• Take a service and solution-oriented approach to all interactions, using strong judgment to balance being policy-driven with making it right for the customer.
• Be knowledgeable of technical solutions to problems and communicate responses back to customers and reps clearly and succinctly.
• Problem solves by interfacing with Internal departments (Purchasing, Manufacturing, Marketing, and Sales).

Day-to-day responsibilities include, but are not limited to the following:

Enter Orders

• Compile all data to ensure proper entry of orders such as pricing, segmented rep details, project name, location, class of order, etc.
• Cross-reference incoming orders with open quotes to ensure we are capturing quote conversion.
• Request freight charges so they can properly be applied to orders.
• Receive and process orders in our systems directly or funnel them to the order entry team.
• Allocate orders so stock isn’t lost and communicate project needs effectively with the production team.
• Send proforma invoices if necessary.

Order Management/Inside Sales

• Follow up on collecting money for proforma orders.
• Manage backorders/shortages.
• Keep the customer informed of changes to dates, suggest alternate items if components to complete the required fixture are out of stock.
• Send tracking to customers for shipped orders daily.
• Answer high-volume customer email and phone calls pertaining to new orders, past orders, order status, etc.
• Process accepted returns.
• Ensure proper restocking fee is applied for accepted returns.
• Handle customer issues in a way that strengthens our relationships with our reps and customers.

Quote Creation

• Understanding applicable crosses for out-of-stock situations.
• Providing Product Information.
• Be knowledgeable about products to offer detailed information about our lighting products, their features, benefits, applications, etc.
• Be able to upsell and cross-sell our entire suite of products.

Who you are:

• Great follow-up/follow-through skills.
• Organized, detail-oriented, critical thinker with the ability to multitask.
• Effective written and verbal communication skills, professionalism, and team player qualities
• Professional attitude and ability to handle confidential information
• Proficient in using MS Word, MS Excel, and Outlook, as well as the flexibility to learn and utilize in-house software applications
• Have a pleasant and professional demeanor on the phone, in person, and through email correspondence.
• A quick learner and self-starter.
• Have the ability to overcome obstacles and challenges to drive for maximum customer-driven results.
• Can work in a constantly changing environment with a diverse group of individuals.

Position requirements:

• Bachelor’s degree or equivalent experience.
• Minimum 2 years’ experience in a sales-based project management role.
• Experience in the commercial lighting industry is a plus!
• Ability to travel to trade shows approximately 1-2 times a year.
• Must work onsite at our Wappingers Falls, NY office five days per week during the introductory period, with one remote day per week thereafter.
• US citizen or permanent resident (no Visa sponsorship available).

Our compensation package includes:

• Single medical insurance
• Life insurance
• Long-term disability
• Vacation, sick, and holiday pay program
• 401 (k) retirement plan with employer match
• Bonusing potential after 90 days

WORKING CONDITIONS

Work Environment:

The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Ability to work in a Distribution Center environment with varying temperatures and noise.

Equal Opportunity Employer:

Hudson Valley Lighting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

Disclaimer: This position description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required. Employees may be asked to perform other duties as needed.