Job File Coordinator

Job File Coordinator

Do you love helping people through difficult situations?

Then, don't miss your chance to join our Franchise as a new Job File Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"! We're seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Job File Coordination - monitoring job file status, maintain job file work in progress, and ensure client requirements are followed
• Job File Documentation - review and validate initial field documentation, create preliminary estimate, perform daily job file coordination and perform job file backup
• Job File Communication and Reporting - complete and review job file documentation for upload and audit process, and perform job close-out
• Invoice/Payments - bill customers in timely manner, process payments, ensure work in progress and accounts receivables spreadsheets are kept accurate, and maintain filing system for all jobs
• Office administrative duties such as preparing email and written correspondence
• Assist other departments, as needed

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Experience with billing, preferred
• Experience in service industry environment, preferred
• Possess polite, confident, and excellent customer service skills, including listening and questioning skills
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast-paced, team-oriented office environment
• Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED
• Able to successfully complete a background check subject to applicable law

Hours

• 7:30 am - 4:00 pm Monday through Friday
• 40 hours/week, flexible to work overtime when required

Pay Rate Competitive pay based on experience SERVPRO of Wolfe Restoration, Inc. is an EOE M/F/D/V employer Each SERVPRO Franchise is Independently Owned and Operated. Revised 02.21