Collections Associate

Job Summary The Collections Associate will oversee daily tasks related to collections and discrepancy resolution of aging balances, following departmental procedures to effectively recover balances. This position reports to the Collections Supervisor. Responsibilities Process and distribute monthly statements to brokers and clients, and follow up on outstanding balances according to established procedures and deadlines. Manage outstanding invoice status and interface with Account Servicers regarding collection matters and dispute resolution. Complete tasks and processes in ImageRight (workflow tool) in a timely manner. Identify opportunities to enhance and improve systems and operations within the organization. Serve as backup for other members of the Collections team. Provide excellent and considerate customer service by maintaining positive relationships with internal and external stakeholders. Proactively coordinate with the Collections Supervisor when necessary to accelerate the collection process. Maintain timely contact with internal staff and agency accounting departments concerning accounts receivable matters. Adhere to production, productivity, quality, and customer‑service standards. Qualifications High school diploma or GED equivalent required; associate degree preferred. Minimum 2 years of experience in accounting or a related field. General understanding of Accounts Receivable and/or Collections roles. Strong written and verbal communication skills. Ability to respond to questions from managers, clients, and customers. Problem‑solving skills and the ability to work with limited standardization. Proficient knowledge of Microsoft Office, with an emphasis on Excel. Competence in reviewing and investigating errors and inconsistencies between Accounts Receivable reports. Ability to multi‑task, prioritize, and work independently with minimal supervision. Anticipatory work planning and the ability to follow through with minimal direction. Strong grammar, proofreading, and analytical problem‑solving skills. Capacity to work well under pressure and within short deadlines. Willingness to learn and adopt new strategies. Work Location This role is hybrid, with employees working out of our Brentwood, TN office. Compensation and Benefits Expected salary range: $40,000 to $58,000. Benefits may include health, dental, vision, life, and disability insurance, FSA, HSA, 401(k) accounts, paid‑time‑off (vacation, sick, personal, floating holidays, company holidays), and eligibility for annual bonuses, equity, and commissions for certain positions. Equal Employment Opportunity HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #J-18808-Ljbffr