NetSuite Administrator - Norfolk, VA

Job Description

Job Description

XKIG is scaling rapidly — targeting 3x current revenue growth while expanding AI-driven automation across the enterprise. As we grow, our core business systems must scale with us. We are seeking an IT Administrator to own, optimize, and evolve our NetSuite ERP environment, ensuring it supports increasing transaction volume, cross-brand reporting, and integration with our broader systems ecosystem (including HubSpot CRM).

This is a hands-on, high-visibility role reporting into the VP, Technology's organization, based in our Norfolk, VA office, with direct impact on the systems backbone supporting Xylem, Kendall, and River City (RCC).

Key Responsibilities:

• Administer, configure, and maintain NetSuite: user roles/permissions, workflows, saved searches, custom records, scripts, and dashboards

• Manage NetSuite upgrades, sandbox testing, and release cycles with minimal business disruption

• Design and maintain integrations between NetSuite and other platforms (HubSpot, Smartsheet, and future AI/automation tools)

• Partner with Finance, Business Development, and Operations to translate business requirements into scalable system configurations

• Troubleshoot and resolve system issues; manage support tickets and vendor escalations

• Support data integrity, governance, and security best practices across financial and CRM systems

• Identify opportunities for automation and process efficiency as the organization scales toward 3x revenue

• Maintain documentation for system configurations, workflows, and integration architecture

Qualifications:

• 3+ years of hands-on NetSuite administration experience (required)

• Experience with HubSpot administration or NetSuite–HubSpot integration (strongly preferred)

• Working knowledge of SuiteScript, SuiteFlow, and SuiteAnalytics

• Experience supporting multi-entity or multi-brand organizational structures

• Strong troubleshooting skills and comfort operating in a fast-growth, evolving environment

• Familiarity with API-based integrations and/or automation tools (e.g., Smartsheet, workflow platforms) a plus

• Excellent communication skills — able to work directly with business stakeholders, not just IT

Additional Information:

• Work Environment: In Office in Norfolk, VA

This position requires employee to be able to pass a background check and drug screen as required for this job.

Work authorization requirements:

Must meet I-9 requirements. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Affirmative Action/EEO statement: Xylem Tree Experts and Kendall Vegetation Services provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Reasonable Accommodation Statement

XKIG is an equal opportunity employer and complies with all federal, state, and local nondiscrimination laws, including the ADA. If you need a reasonable accommodation during the application or hiring process, please contact our Talent Acquisition team at View phone number on ziprecruiter.com.

Benefits Offered:

This is a full-time position that offers health insurance benefits for medical, vision, and dental, as well as the option for enrollment in a 401K.

Paid Time Off (PTO)
Eligibility and accrual timelines vary by position with some roles gaining PTO immediately and others becoming eligible after a set period of employment. Details are provided during the hiring process.

AI Usage Disclaimer:

As part of our commitment to efficiency and innovation, we may use artificial intelligence (AI) tools during the recruiting and onboarding processes. These tools assist with tasks such as resume screening, interview scheduling, and communication. All decisions regarding hiring and employment are ultimately made by our human team. If you have questions or concerns about this process, please contact our HR department.