Computer Technician
Musco Lighting
Computer Technician
Department:Information Technology
Location:Oskaloosa, IA
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Computer Technician
The Musco Information Technology Team has an opening for aComputer Technicianat ourOskaloosa office. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!
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Essential Criteria:
AA Degree and 1 year of experience or three years of related experience preferred
Familiarity with network-based hardware and software, working knowledge of personal computers, network cards, Windows 11, Mac OS, email, VOIP, and broadband technologies (i.e. VPN, Cable, DSL, WiFi, Cellular)
Strong interpersonal and communication skills
Demonstrates ease of presenting materials
Proven ability to troubleshoot
Strong attention to detail
Ability to provide service at all levels of the organization
Innovative problem-solving with a team-oriented mindset
Roles and Responsibilities:
Provide exceptional customer service when responding to IS Service Center requests via phone and email
Accurately document details related to client support issues in the help desk ticketing system and complete tickets/tasks efficiently
Troubleshoot hardware, software, and telephone problems, providing solutions to restore functionality
Offer timely technical support and teach users how to utilize computers and phones
Perform hardware, software, and telephone installations, including upgrades as necessary
Perform regular scheduled maintenance and update information when switching hardware
Maintain accurate inventory information
Develop computer-related training content and lead training
Who is Musco:
Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.
Team Culture and Partnerships:
At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. We have a generous benefit package created with the Team in mind. It includes varying health insurance plans, vision and dental insurance, PTO, 401k, profit sharing, and more!
As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more aboutour partnerships ( .
At Musco, we make it happenand want you to be a part of it.
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