Client Services Representative

Job Description

Ocotillo Animal Clinic and Pet Resort is looking to add a quality team member. Our clinic is located in Chandler, Arizona since 1999. We are a full-service animal hospital providing veterinary care to dogs and cats. We offer services such as wellness vaccines, sick exams, surgical services, x-rays, ultra sound and Wellness Plans.

Here at Ocotillo Animal Clinic and Pet Resort our team is committed to providing each client and pet with incredible veterinary services. We strive for Good Culture for our Employees. If you are a passionate and caring team player please apply today! We are looking for a Positive Team Member for this fast paced, who can multitask, but at the same time give "Excellent Customer Service"! Great Customer Service Skills is a must.

As a Receptionist you will:


~ Schedule: 4 days a week, 9.5 hour shifts


We are open Mon-Fri 7:30AM-5:30PM & Sat 7:30AM-1PM, schedules are usually 7:30AM- 6PM and 7:30PM-1:30PM on Saturday,


~ Check In and Check out Clients


~ Dispense Prescription items per Vet instructions


~ Schedule appointments


~ Phone skills to make calls and assist with scheduling


~ Prioritize multiple tasks in a calm, organized manner


~ Use Avimark to add documentation and update client records


~ Maintain a positive attitude in all interactions with clients, pets and other teammates.


~ Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Responsibilities / Qualifications:
• Knowledge of veterinary medical terminology and procedures.
• Experience with Avimark is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking - Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits:
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off - for eligible positions only
• 6 Paid Holidays & 2 Floating for F/T
• 4 weeks of paid Short Term Disability
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 2,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community!

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com


- We may also contact you via text message from an identified NVA representative for recruiting-related communication


- All job opportunities and applications are hosted on our official careers site: careers.nva.com


- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.