Client Services Project Manager

At Epiq , your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Responsibilities:

Project Leadership:

• Manages projects from initiation through delivery by aligning with client objectives, internal standards, and resource plans, while translating client or court requirements into actionable solutions.

Client Engagement:

• Serves as a trusted liaison for client engagements, managing expectations, resolving issues, and supporting long-term success.
• Participate in consultative discussions and coordinate cross-functional support to ensure project alignment and integrated service delivery.

Team Management:

• Provides mentorship and foster collaboration by coaching team members, modeling leadership, and coordinating cross-functional efforts to ensure strong performance and seamless project delivery.

Process Improvement:

• Supports root cause analysis and continuous improvement by identifying and resolving recurring issues, incidents, and escalated events that impact operations, service quality, or client obligations.
• Contributes to refining standard operating procedures and best practices across all process improvement areas.

Financial Oversight:

• Manages project forecasting, budgets, billing, and reporting using Epiq-approved platforms, while ensuring fiscal responsibility and supporting business reviews through client health reports and status updates.
• Demonstrates adaptability to internal and external systems, leveraging project management technologies to streamline workflows and support project goals

Job Requirements:

Required Qualifications:

• 5+ years project management experience total;
  • For External Candidates - At least 2+ years of legal admin, paralegal, settlement experience preferred
• Bachelor's degree in Legal Studies, Business Administration, or a related field (or equivalent experience.)
• Demonstrated success managing multiple complex projects and client relationships concurrently.
• Proficiency in Microsoft Office and project management platforms.

• Experience mentoring or managing team members.
• Familiarity with data workflows and document review processes.

Key Skills:

• Project Leadership
• Client Relationship Management
• Cross-Functional Collaboration
• Consultation
• Financial Acumen

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The Compensation range for this role is $90,000 - $115,000 USD annually and may be eligible for an annual bonus.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.