Sales Associate

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off

Sales Associate

Reports To: Store Manager / Assistant Store Manager

General Purpose

Process customer payments, manage the cash drawer, assist customers with orders, verify references, and help increase sales.

Essential Duties

Customer Service & Sales

• Answer incoming calls politely and direct them to the right person.
• Assist customers with choosing merchandise and completing order forms.
• Verify customer information and schedule delivery times.
• Follow up with customers within three days of delivery to ensure satisfaction.

Payments & Records

• Enter all payments into the computer (in-store, delivery, or mailed payments).
• Maintain responsibility for the cash drawer.
• Create and maintain customer folders with up-to-date information.
• Complete rental/lease agreements and enter them into the system.

Showroom & Inventory

• Spend the first two hours of each day cleaning, organizing, and pricing the showroom.
• Make sure products are clean, tagged, working, and ready for demonstration.
• Prepare returned merchandise to be showroom-ready within 48 hours.
• Ensure all pricing follows company guidelines.

Deliveries

• Prepare items at least one hour before scheduled delivery.
• Help plan delivery routes to reduce time and cost.

Advertising & Promotions

• Understand current advertising campaigns and explain them clearly to customers.
• Help maintain in-store advertising and hand-billing programs.

Other Duties

• Keep track of remote controls and owner’s manuals for all inventory.
• Assist in finding creative ways to attract new customers and increase agreements.

Requirements

• High school diploma, GED, or equivalent experience.
• One year of retail experience.
• Ability to lift up to 75 lbs.

Required Skills

• Strong accuracy and attention to detail.
• Ability to follow verbal and written instructions.
• Ability to handle customer conflicts professionally.
• After training, strong knowledge of store electronics and mechanical products.

Efforts, Demands, and Conditions

• Work mainly in the store, with occasional work in customer homes.
• Frequent walking, standing, bending, lifting, and using a hand truck.
• Work with cleaning supplies and chemicals.
• Must manage multiple tasks, adapt to changes, and work under pressure.
• Extra hours before or after regular business hours may be required.
• Must handle the stress of working with customers and various situations.
• Attendance at company or Premier Corp. training sessions may be needed.

Relationships

• Frequent interaction with customers, coworkers, and management.
• Occasional interaction with suppliers and service partners.
• Must communicate clearly and professionally with supervisors and peers.