Pharmacy Service Representative Associate, Geisinger Health Plan (Hybrid - Danville, Pennsylvania)

Job Summary Assists Pharmacy Customer Service leadership in processing provider and member prior authorization requests. Works with the pharmacy team to implement policies to manage pharmacy benefits. Job Duties Hybrid work location: Danville Pennsylvania Rotating weekend and holiday coverage Maintains understanding of all policies and procedures related to the pharmacy benefit. Provides the highest level of customer service and support to members and physicians. Adheres to all regulatory standards. Works with pharmacists to resolve clinical issues with providers in a timely manner. Documents accurately all inquiries and prior authorization requests according to departmental policy. Determines appropriateness of pharmacy benefits under corresponding lines of business. Contacts providers and members to communicate the details of service, request additional information, and resolve outstanding matters. Updates current pharmacy benefits and serves as a facilitator to team members. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details Education: High School Diploma or Equivalent (GED) – Required Experience: Minimum of 2 years – Customer Service – Required Benefits We offer healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partners. Equal Employment Opportunity Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr