Program Director

Job Title: Program Director Department: Community Living Reports To: Vice President of Community Living Supervises: Program Manager(s) FLSA: Exempt Summary The Program Director is responsible for assisting with the management of the daily operations of the Community Living program, to include but not limited to, program quality, program compliance, and fiscal budget responsibility. The Program Director will provide oversight of timely training completions and will ensure policies and procedures are enforced and gives final approval of ISP/Addendum documents. The Program Director will have supervision duties over Program Manager(s) and will work with the Community Living Team to complete quarterly fiscal reviews of the department. Additionally, the Program Director will work with the VP of Community Living and will facilitate several department and agency-wide meetings. Basic Functions and General Responsibilities Responsible for ensuring the health of all individuals. Responsible for ensuring that the Community Living program functions with the highest quality standards. Working in conjunction with the Intake Team, the Program Director will ensure vacancies are less than 10% and strives for the constant growth and expansion of new individuals in the Community Living Department. Works with Intake Team on site development, roommate matching, and individual budget creation, to ensure a smooth transition to community living services. Complete final review and approval of all ISP’s and Addendums to ensure services outlined can be provided as intended within established timelines. Completes quality checks monthly for each service location and provides feedback to team on areas of improvement and deadlines for completion. Supports the Health Team to ensure all nursing expectations and recommendations are followed throughout the Community Living Department. Works with Quality Assurance team and Program Managers to develop action plans that focus on improving quality and efficiency of services provided by the Community Living program. Works with Program Managers to resolve APTs within 30 days. Program Director will report unresolved APTS over 30-days to VP and ensures any deficiencies noted from service monitoring, to include APTS, and the health and safety team are addressed and corrected according to recommended 45‑day deadlines. Establish and maintain close working relationships with all stakeholders, including families/guardians, funder and referral agencies, and solicits regular feedback for quality improvement. Provide 24‑hour on‑call support to Program Managers to address individual and staffing emergencies. Ensures documentation is compliant with all applicable laws, rules and regulations. Ensure confidential and health related records are kept secured. Works with team(s) to ensure documentation of medical appointments, treatment plans and progress on health‑related goals is completed according to policy and procedures. Reviews PowerBI reports to track annual examinations, recommended follow‑up appointments, and routine lab work as well as unexpected medical needs. Works with team(s) to ensure all appointments and all medical records are entered into correct locations in Therap within 3 days of the appointment being completed. Ensures Program Managers address RN recommendations via HRST/Therap or “Sensitive Situation” GERs are addressed within 30 days. Maintains agency and individual funds assigned to work‑site location. Ensure caseload operates within approved ISL budgets/staffing pattern and/or DMH ratios to reduce over or under staffing. Reviews Workforce schedules to ensure team members remain within the approved overtime cap. Complete monthly audits on all finance accounts and ensure funds are accounted for according to agency policy. Work with Program Manager’s to ensure receipts for purchases and individual paystubs are maintained as per agency policies and practices. Ensure Personal Belongings in Therap is current and includes purchases over $20.00. Responsible for timely and ongoing communication. Responsible for timely and ongoing communication with Life Unlimited Inc. teams. Interact in a professional manner with agency staff and internal/external stakeholders in order to promote high quality care for all individuals. Leads regularly scheduled team meetings to review program issues, discuss program progress and address program training needs. Participates in staff and house meetings as necessary to address corrective actions needed to address issues identified during health QA assessment(s) and/or Service Monitoring. Participates in administrative team meetings, health and safety meetings and additional team projects as assigned. In conjunction with the VP, facilitate bi‑weekly PM All meetings. In conjunction with other PD, facilitate bi‑weekly TS All meetings. Maintains open and consistent communication with individuals, families/guardians, other health‑care providers and regulatory oversight agencies (DMH, DHSS, etc.). Maintains regular communication with stakeholders, funding/referral agency representatives, and families/guardians. Responsible for supervision and training of agency personnel. Responsible for ensuring Community Living program is adequately staffed, trained and compensated. Anticipates staffing needs and works with Human Resources to create strategy for reducing turnover. Works with Human Resources and Community Living team to ensure correct hiring processes and personnel policies are followed. Responsible for quarterly fiscal reviews of CL department with VP and COO. Will provide direct supervision of all assigned PM’s and ensure job duties assigned to PM’s are completed within established timelines. Works with Community Living team to ensure staff understand their roles, are held accountable for their objectives and obligations, and meet training requirements. Reviews all corrective action documents with Program Managers prior to presentation to employee. Conducts annual performance reviews for Program Managers. Supports Program Managers in completing performance reviews within 30 days for teams annually. Complete and supports program team in the weekly payroll approving process. All Other Duties as Assigned. Core Competencies Must possess good communication skills both orally and in written form. Must have ability to use computer and other electronic equipment. Must have a desire to manage a team of staff supporting individuals with developmental disabilities and advocate for them in any possible way. Must possess self‑motivation, initiative and independence to work without direct supervision. Must be flexible, reliable and dependable. Must be able to manage and embrace change, look for ways to improve own performance and accept feedback. Must be willing to accept challenges of a 24‑hour support system and provide aid to team(s) in crises. Ability to plan and prioritize in order to meet deadlines. Must be willing to perform duties that are assigned outside of this job description. Physical Expectations This position requires extended periods of walking and standing with some periods of sitting – depending on the needs and activities of the individuals supported. It may require light to heavy lifting and occasional stooping, kneeling, bending, and/or climbing stairs again depending on the needs of the individual supported. The position will require occasional physical intervention if confronted by a person displaying combative or potentially dangerous behavior. Working Conditions Office/home environment with noises from appliances, office equipment, and facility/maintenance team. May be exposed to blood borne pathogens and/or infectious diseases. This position may require working in the office 5 days a week. Qualifications Bachelor’s Degree in a Human Service Field preferred. Minimum of 5 years’ management experience with one (1) of those years working with individuals with developmental disabilities strongly preferred. Must obtain and maintain training and certification in all required areas such as Abuse/Neglect, CPR, First Aid, Level I Medication Administration, Positive Behavior Supports, TOOLS and Crisis Intervention. Background in the skills of developmental, implementation and writing teaching strategies for ISPs. Must have reliable personal vehicle for transporting clients. Must obtain a Class E driver’s license during new hire orientation– must carry minimum coverage applicable by law for auto insurance. Must Receive Seasonal Flu Vaccination. Equal Opportunity Employer #J-18808-Ljbffr Life Unlimited, Inc