Customer Experience Associate

Store - PORT-CLACKAMAS, OR Store overview: Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers shop, locate products, and provide them with solutions. Provide a fast and friendly checkout experience; execute cash handling to standards. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments. Educate customers on the Voice of Customer (VOC) survey. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participate in the truck unload, stocking, and planogram (POGs) processes. Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well‑merchandised and in‑stock store. Perform Store In Stock Optimization (SISO) and AD set duties as assigned. Support shrink and safety programs. Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members. Cross trained in Custom Framing selling and production. Other duties as assigned. Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires Retail and/or customer service experience Physical Requirements Work Environment: Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. Ability to remain standing for long periods of time. Ability to move throughout the store. Regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Eligibility and Compliance Michaels requires all team members in this role to be at least sixteen (16) years or older. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). Benefits 401(k) with employer match Employee Assistance Program Medical coverage Dental coverage Vision coverage Telemedicine services Flexible spending accounts Commuter benefits Tuition assistance Adoption assistance Various voluntary insurance options Employee discounts Access to partner discount programs All team members enjoy everyday perks such as employee discounts and access to partner discount programs. Equal Opportunity and Inclusion Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. We put people first. We do the right thing. We’re always improving our craft. We hold ourselves accountable. We’re better together. EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster. About The Michaels Companies Inc. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit We put people first We do the right thing We’re always improving our craft We hold ourselves accountable We’re better together Location Los Angeles County #J-18808-Ljbffr