MN Southeast District Manager

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Dental insurance

Job Title: District Manager

Reports to: Regional Manager

Status: Full Time/Supervisor/Exempt

Job Summary

Responsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness district. District Managers will have between 4-8 locations per district, including 4-8 Club Manager direct reports.

Essential Duties and Responsibilities

· Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.
· Operational consistency amongst all clubs within the region, including but not limited to:
o Outstanding member experience
o Planet Fitness and Baseline Fitness brand standards
o Club cleanliness
o Policy implementation
o Weekly payroll approval
o Front desk management
o Facility maintenance and repair
o Vendor and inventory
· Responsible for hiring, coaching, developing, reviewing and potential disciplinary actions of Club Managers within district.
· Develop and train staff to build a bench for the Club Manager positions.
· Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.
· Effectively manage communication with all operations personnel within the district, including consistent communication with Club Managers
· District PE at PF coordination and management (assist in hiring, training, and weekly planning). Track classes on a weekly basis and maintain monthly PE at PF Trainer Calls.
· Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager.
· Handle all incoming email complaints and mystery shops from district location.

District Manager Schedule

· District manager schedules are approved by the Regional Manager monthly.
· The expectation is that 70% of the District Managers time is spent in the clubs.
· When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.

Essential Behavior Requirements

· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
· Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

· Honesty and good work ethic
· High school diploma
· Willingness to travel
· At least 2-3 years of multi-unit experience overseeing a minimum of four locations at once.
· Strong customer service skills
· Strong communication, organizational and leadership skills
· Basic computer proficiency

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance 
• HSA
• Advancement Opportunities 
• Monthly vehicle reimbursement
• Monthly cell phone reimbursement
• Unlimited PTO

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness