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Product Specialist

ASB Resources

Technical And Application Support Role

The candidate will perform technical and application support functions including, but not limited to:

  • Provide tier 1 support for Division applications
  • Provide first level contact for incoming service requests
  • Review incoming service requests for knowledgebase solutions
  • Collect information from user for service requests
  • Track, route and redirect unresolved service requests to correct resources
  • Escalate complex issues to Tier 2 Service Desk resources
  • Provision application access
  • Identify and Route Data Exceptions
  • Walk users through problem solving steps
  • Convey resolutions of service requests to users
  • Resolve and Close low-level service requests
  • Perform proper recording and documentation of activities and solutions
  • Perform periodic knowledge base review
  • Perform user access audits
  • Perform user acceptance testing

This role will report through the Support Manager

ASB Resources
Vacancy posted 4 days ago
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