Hotel Guest Service Representative - Courtyard Olympia

Job Description

Job Description

Do you want to work for a great company with competitive benefits and pay? The Courtyard by Marriott Olympia is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!

Benefits:

• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses of up to $600 per month
• 401k with match offered after qualification period
• Employee discounts at Marriott Hotels worldwide
• Washington State Paid Sick Leave
• Vacation time accrued based on hours worked
• Free parking
• Overtime pay for holidays worked. Ten holidays per year

Job Description:

• Greets and completes standard check-in procedures for arriving guests, using both manual and computerized methods, ensuring guest satisfaction
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and assists guests with directions and area activities
• Controls and records financial transactions
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, both in person, via email, and on the phone
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Performs other duties as assigned, requested, or deemed necessary by management
• Contributes to and maintains communication sources such as shift pass down emails to enhance hotel communications and operations
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel
• Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Preferred Skills:

• Strong computer skills
• Efficient use of standard computer equipment including a keyboard
• Able to learn new web applications
• Previous customer service experience preferred
• Strong work ethic
• Able to stand for extended periods of time
• Able to lift up-to 20 lbs.
• Must be able to work weekends and holidays