Customer Service Representative

Customer Service Representative

Dreaming of a Career Where You Can Make a Difference From Home? Join as a Customer Service Representative!

Imagine waking up every day to a rewarding career that lets you help people, solve problems, and make an impact—all without ever leaving your home. At InnoSource, we believe in giving our team the tools and opportunities to grow professionally while enjoying the comfort and convenience of a working out of your own home. If that sounds exciting to you, we want you on our team!

Location Requirement: Must reside within 50 miles of Hurricane, WV

Why This Role Will Change Your Career for the Better

This isn't just another customer service job. As a Customer Service Representative with InnoSource, you'll be joining a company that invests in your success and values your contributions. Here, you'll be the trusted voice for American Electric Power (AEP) customers, guiding them through their questions and making a real difference in their day.

What's more? This is an inbound-only role. You'll never be asked to make cold calls or push sales. Just focus on delivering world-class service and leave the selling to someone else.

Here's What You'll Love About Working With Us:

• True Work-Life Balance: Say goodbye to commuting stress! Work remotely from home, with no office trips required. Your schedule will be predictable, and we offer opportunities for overtime if you're looking to boost your earnings.
• Growth Opportunities: We don't just hire employees—we invest in your future. With training and mentorship, this job could be the career-launching move you've been waiting for.
• A Supportive, Team-Oriented Culture: You'll be working with a group of motivated, friendly professionals who are committed to helping each other succeed. You're never on your own here!

Key Responsibilities

What You'll Be Doing Every Day:

• Assisting AEP customers with service-related questions, billing inquiries, and resolving power outage issues.
• Providing exceptional, friendly support over the phone—no sales required.
• Collaborating with your teammates to ensure every customer gets the help they need.
• Thriving in a fast-paced, dynamic environment where every day brings new challenges and rewards.

Education and Experience – Customer Service Representative

The Ideal Candidate for This Role:

• Has at least 2 years of experience in customer service and is ready to apply their skills in a new and exciting way.
• Previous experience in positions such as using a computer full-time, Customer Service Representative (CSR), Call Center, Call Center Representative, or similar roles is preferred.
• Thrives in a remote work setting with a stable work history, and is passionate about providing outstanding service.
• Holds a high school diploma or GED and is authorized to work in the United States.
• Can be flexible for occasional mandatory overtime, especially during outages—because our customers count on us when it matters most.

Benefits & Pay

Why InnoSource is the Best Place for Your Career:

• Competitive Pay: Starting at $16.25 per hour with regular opportunities for overtime.
• Comprehensive Benefits: Including health and life insurance, dental reimbursement, and more.
• Your Home is Your Office: No commute, no traffic, just the comfort of working remotely.
• Long-Term Career Potential: This role is more than just a job—it's the gateway to a bright future, with opportunities to grow.

Ready to take the next step in your career? Apply now and experience what it means to truly love where you work!