Process Analyst

SummaryReceives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.Responsibilities• Strong understanding of the Seven Quality Tools and their application in driving process improvement, process analyses, data trending, and root cause analyses.• Project management understanding of project scopes, project schedules, budgets, and resource allocation for on-time, on-budget projects.• Demonstrated skills taking initiative and driving innovation.• Strong computing skills including Microsoft Office, Visio/Lucid Charts, and Project preferred.• Excellent verbal and written communication and presentation skills; proficiency in interacting with both business and IT individuals at all levels including the executivelevel. Ability to write and produce clear and concise written reports with attention to grammar, spelling, and punctuation.• Excellent facilitation and conflict management skills.• Demonstrated ability to apply various continual improvement methodologies necessary to drive higher performance levels in transactional environments. Ability to createcompelling business cases for proposed process improvements.• Ability to cultivate and foster a positive working relationship within teams, and with executives, managers, supervisors, employees, and other stakeholders to gaincooperation, support, and buy-in to continuous improvement. Ability to provide excellent customer service.• Ability to work with many different personalities and individuals from many levels of an organization.• Ability to build trust and strong working relationships with County agencies, team members, and organizations outside the County.• Maintain regular and punctual attendance.Qualification• Bachelor’s degree in business administration, engineering, public administration, finance, management, or a related field.• Two years of team experience with demonstrated results in moving that team toward measurable change.• Two years of experience in facilitating continuous improvement activities such as orientation, education, and training based on the strategic objectives of the organization.• Experience in performing data analysis with Excel, SPSS, Mini-Tab, Stata, R, or equivalent tool.• Experience in managing budget and performance data.• Experience in training others in process improvement, project management, behavior economics, or human-centered design.• Experience in analyzing business processes, programs, and policies then creating recommendations for improvement.