Teller - Float

Overview As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. You will process a variety of financial transactions accurately and efficiently. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed. Primary Responsibilities Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them. Educate our customers through shoulder‑to‑shoulder digital demonstrations; identify self‑service opportunities that meet the customer’s identified needs. Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need. Accurately balance and process customer transactions efficiently following Bank Policy. Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system. Transition identified sales opportunity and provide introduction to the appropriate banking partner. Complete branch‑related operational activities as appropriate (e.g., cash ordering, vault, ATM, and wire transfer activities). Process customer/account maintenance accurately. Complete Consumer AML, BSA, and KYC related activities. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It requires exemplifying empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. This role interacts with appropriate areas within the Bank to ensure branch‑related operational issues are resolved efficiently and accurately, stays current on operational changes, and demonstrates sound risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. Managerial/Supervisory Responsibilities Not Applicable Education and Experience Required High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience. Ability to easily travel between branches on an as needed basis. Proven verbal communication skills. Proven interpersonal skills. Proven ability to demonstrate exceptional customer service. Well‑organized. Proven time management skills. Proven prioritization skills. Proficient with internet user‑level technology. Education and Experience Preferred Bilingual based on branch needs. Physical Requirements Ability to stand for long periods of time. Prolonged use of hands and fingers. Ability to lift light to heavy objects weighing 5lbs – 30 lbs. Ability to read fine print. Ability to interact with customers in an open face to face work environment. Compensation The pay range for this position is $19.00 - $28.84 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Milford, New Hampshire, United States of America Equal Employment Opportunity M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace. #J-18808-Ljbffr