Shift Lead (Franklin, IN)

Job Location: 2330 North Morton Street - Franklin, IN 46131 Salary Range: $15.00 - $21.00 Hourly Overview The purpose of this position is to provide additional support to the management team and allow for additional coverage during peak periods, or in the absence of a Manager. Responsibilities Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift Lead and coach Team Member performance Positively impact the achievement of sales and profits in the restaurant Help provide support and direction for the Front of House and Heart of House Teams Administrative Open and close the restaurant, including all appropriate paperwork Run a mid-shift Perform shift change, including all appropriate paperwork Break down cash drawers Perform safe audits Inspect credit cards Complete Manager Absolutes Perform Comps, Voids, and Discounts (CVDs) and Pull Backs Perform Server check-outs Document shift highlights in the daily communication log Operational Readiness & Execution Perform Heart of House Line Checks Perform Bar Line Checks Perform Daily QSC Monitor food quality, labor, and safety throughout the shift Receive food orders, ensure proper product, food quality, food safety, and proper storage Receive liquor orders, ensure proper products and proper storage Guest & Team Member Relations Conduct Team Member pre-shift meetings Perform figure eights during peak periods Address Guest complaints in the restaurant Assign cleaning duties to Team Members Manage labor on the shift Monitor Guest and Team Member safety and security Monitor Responsible Alcohol Service Other duties as assigned by supervisor Qualifications Knowledge/Skills: Leadership and facilitation abilities with fellow Team Members and management; knowledge in all functional areas of restaurant operations Superior verbal communication and interpersonal skills Ability to take and give direction, and execute team and company objectives Knowledgeable about current marketing initiatives and upcoming events to inform guests and Team Members Knowledgeable of proper sanitation, food safety, and security procedures Basic mathematical skills Knowledge of RAS (responsible alcohol service) procedures as defined by federal and state laws and Buffalo Wild Wings policy Knowledge of commonly ordered drinks and food items High degree of customer service Knowledge of Operations; ability to resolve Guest issues Knowledge of all menu and drink items to ensure quality and coach others Conflict management skills, analytical skills, and high emotional intelligence Freedom to Act Ability to follow specific service times and guidelines at all times while engaging Guests and personalizing their experience Size and Complexity Ability to ensure that 100% of table visits are performed and Guest issues are resolved throughout the shift Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts Ability to maintain a high degree of pace and intensity for an extended period Interaction WOW our Team Members by providing respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest Maintain a positive work relationship with management to achieve results on a shift-by-shift basis External Relationships WOW our Guests every day by achieving the highest level of satisfaction with friendly service, food, fun, and value Ability to interact and communicate with Guests to monitor their needs throughout the shift Education/Experience Required: Minimum 21 years of age; Certification as a Wing Certified Trainer in at least one hourly position; Completion of Shift Leader certification Preferred: Prior experience managing others or two years of Buffalo Wild Wings experience #J-18808-Ljbffr Wingmen V Llc