Help Desk Specialist

Alliant Insurance ServicesAt Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.Job TitleTechnical Support SpecialistJob DescriptionResponsible for performing a variety of tasks including acquisition, installation, and maintenance of personal computers and software with local area network and wide area network connections; provides installation and support of equipment connected to centralized host systems; assists the user community in software problem resolution; establishes and maintains personal computer parts inventory for supplies and computer-related materials.Essential Duties And ResponsibilitiesAssists with technical support issues and responds to all problems in a timely, courteous manner; Troubleshoots, isolates, documents, and resolves problems reported by users; organizes problem resolution based on type and severity of outage; Informs users of progress and recommends a method to eliminate multiple calls on previously reported problems; Identifies problem trends and makes recommendations to management in order to minimize ongoing issues; Assists with hardware and software installations; Builds and maintains PC systems; performs quality analysis and follow-up; Assists with 1st and 2nd level support after normal business hours for all critical network systems; Identifies and differentiates between hardware and software problems to assist with problem identification and resolution; Initiates network troubleshooting and determination of appropriate escalation path; Communicates accurate technical information to management, support staff and users; Deploys and troubleshoots issues with VoIP Telephone system; Resolves and works proactively on virus issues and initiatives; Responds to a rapidly changing technical environment and the requirements of the user community; Keeps current and knowledgeable on all corporate-approved software, as well as general technological advances; Manages projects as assigned by the Helpdesk Manager; Performs other duties as assigned.QualificationsEducation / Experience: Associate's Degree in computer technology or equivalent combination of education and experience. Two (2) or more years related work experience, minimum of 1 year experience in microcomputer hardware and peripherals repair and maintenance with previous exposure to Microsoft network environment.Skills: Excellent oral and written communication skills. Excellent customer service skills, including telephone and listening skills. Ability to work within a team and to foster teamwork. Good planning, organizational, and prioritization skills. Proficient in Microsoft Office products.