Sr. Incident Manager

Sr. Incident Manager

NYC Global HQ

About Us: DoubleVerify (DV) is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising. Built on best practices, DV solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry.

About The Role: The Senior Incident Manager leads DoubleVerify's Major Incident Management (MIM) program, owning the end-to-end lifecycle of critical incidents—from detection and response through business impact assessment, communication, and post-incident improvement. This is a high-impact individual contributor role responsible for driving structured, cross-functional incident response across Engineering, Product, Commercial, and Executive teams. The role combines technical understanding with strong business judgment to minimize customer impact, protect revenue, and ensure clear decision-making during high-pressure situations.

What You'll Do

• Lead Sev1–Sev3 incidents as the single point of accountability
• Drive real-time decision-making, escalation, and coordination across teams
• Run incident communications, including updates to executives and stakeholders
• Translate technical issues into clear business impact
• Own and improve the Major Incident Management process
• Lead post-incident reviews and ensure follow-through on actions
• Track key metrics (e.g., MTTR, incident trends) and drive improvements
• Coordinate with Product, Commercial, and Legal on client communications when needed
• Align incident response with business priorities, including customer and revenue impact
• Improve tooling, automation, and workflows for incident response

What We're Looking For

Experience

• 7+ years in SRE, DevOps, Technical Operations, or Incident Management
• Experience leading Sev1/Sev2 incidents in high-availability environments
• Proven ability to coordinate cross-functional teams during critical outages

Technical

• Solid understanding of distributed systems and cloud environments (AWS or GCP)
• Experience with monitoring and incident tools (e.g., Datadog, Grafana, PagerDuty)
• Comfortable working with logs, alerts, and system diagnostics

Leadership & Communication

• Strong communicator, including with executive stakeholders
• Ability to translate technical issues into business impact
• Comfortable driving decisions and alignment under pressure

Mindset

• Calm, decisive, and execution-focused
• Able to push for action and maintain momentum
• Experience improving processes and operational maturity

Nice to Have

• Experience in AdTech, digital media, or similar environments
• Familiarity with SLOs/SLIs and reliability frameworks
• Experience with automation or AI-driven incident tooling
• ITIL or similar certification

The successful candidate's starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between $131,000 - $260,000. This role will also be eligible for bonus, equity, and benefits. The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you're not sure that you check every box, apply anyway!