Customer Service File Clerk

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About Navicore Solutions

Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.

You can be a part of our wonderful team! Navicore Solutions currently has an open position for a Customer Service File Clerk in our Customer Service Department. This is a part-time, in office position and training is conducted in office and remotely. All technological equipment is provided to employees by the organization.

Shift: Flexible Schedule (20-25 hours per week); the employee can determine the specific hours within the Customer Service Department's business operating hours: Monday, Tuesday, Thursday, Friday from 8:30 am to 6:00 pm, and Wednesday from 8:30 am to 8:00 pm (EST).

What will you do as a Customer Service File Clerk?

Role Description

As a Customer Service File Clerk, you will aid the Customer Service Department by processing and distributing client and creditor correspondence, preparing outgoing mail for the department, assisting with paper and electronic filing of documents, managing returned client and creditor mail and assist with answering client calls to process phone payment or transfer to other representatives or departments.

What To Expect

• Review incoming mail from clients and creditors, distributing it to the appropriate department or providing guidance as needed.
• Scan all paper correspondence received by the department for both paper records and electronic filing purposes.
• Organize, scan, and file all documents printed by Customer Service Department Representatives.
• Prepare documents for outgoing mail as requested through the Customer Services email group.
• Update client contact information, including addresses, phone numbers, and emails.
• Process returned mail and address change cards.
• Assist in retrieving paper documents not found in the electronic storage system.
• Handle client calls for processing phone payments or transferring calls to other departments or representatives when necessary.
• Perform other duties as assigned.

Basic Qualifications

• High School Diploma or Equivalent.
• Must be able to reliably commute to the Manalapan, NJ office for scheduled hours.
• Basic data entry skills.
• Mobility and ability to sit, bend, reach and lift 5lbs.

Preferred Qualifications

• Strong organizational skills and attention to detail.
• Strong time management and multi-tasking skills.
• Good communication skills; Ability to take direction and apply feedback.
• Reliable and dependable.

To learn more about Navicore, please visit our Careers site: