Nurse Navigator, Women's Health

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
Wentworth Health Partners, an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, offers comprehensive, personalized care for all stages of a woman's life in an atmosphere of privacy and trust. The Center for Women's Health and Wellness located at 67 Corporate Drive in Portsmouth, NH offers comprehensive, personalized care for all stages of a woman's life in an atmosphere of privacy and trust. Our team of expert providers and specialists at OB/GYN and Infertility take a thoughtful approach to provide high-quality compassionate care in the areas of Obstetrics, Gynecology, Urogynecology, Infertility and LGBTQ+ care.
We are seeking a full-time, 37-hour Urogynecology Nurse Navigator. The schedule will consist of three 9-hour days and one 10-hour day per week, with Wednesdays off. The position includes one remote workday per week.
The Urogynecology Nurse Navigator serves as a specialized clinical resource and patient advocate for women experiencing pelvic floor disorders, including urinary incontinence, pelvic organ prolapse, recurrent urinary tract infections, voiding dysfunction, and other urogynecologic conditions. The Nurse Navigator provides comprehensive care coordination, patient education, clinical triage, and procedural support while guiding patients through evaluation, treatment, and recovery.
Working collaboratively with physicians, advanced practice providers, nursing staff, and ancillary services, the Nurse Navigator ensures seamless, patient-centered care across the continuum, helping patients navigate complex treatment plans while improving access, outcomes, and patient satisfaction. This role works closely with the urogynecology provider to support clinical operations and optimize patient care delivery.
Key Responsibilities
-Serve as the primary clinical point of contact for urogynecology patients throughout their care journey.
-Provide telephone and electronic triage, clinical assessment, and symptom management within scope and established protocols.
-Coordinate care for patients undergoing diagnostic testing, procedures, and surgical interventions.
-Deliver individualized patient education regarding pelvic floor disorders, treatment options, medications, catheter management, pessary care, and post-operative recovery.
-Support in-office urogynecology procedures, including bladder instillations, urodynamic testing, cystometrics, post-void residual assessments, bladder irrigation, catheter teaching, and pessary management.
-Facilitate prior authorizations, appeals, referrals, and coordination with external providers and community resources.
-Monitor patient progress and proactively identify barriers to care, ensuring timely intervention and follow-up.
-Collaborate closely with providers to optimize patient outcomes and enhance continuity of care.
-Participate in quality improvement initiatives and departmental projects designed to improve patient experience and operational efficiency.
Responsible for coordinating the complex care needs of patients and is the primary patient contact for service access, diagnostics, treatment activities, schedules, patient and family education, and multidisciplinary collaboration.
Does this position require Patient Care? Yes
Essential Functions:
-In collaboration with the interdisciplinary team, help create a tailored health care plan for assigned patients.
-Develop an individualized plan with the MD for appropriate services for the patient.
-Reports pertinent observations and reactions regarding clients to the appropriate person (i.e., primary care provider, social worker, or Director).
-Assesses and coordinates patients' discharge planning needs with members of the healthcare team.
-Resolves patient problems and needs by utilizing multidisciplinary team strategies.
-Educates patients regarding how to navigate the health system.

Education
Bachelor's Degree Nursing required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Registered Nurse [RN - State License] - preferred

Basic Life Support [BLS Certification] - preferred

Experience
Experience in an acute care setting and/or provider practice and/or experience in a community-based role or with discharge/transitional planning background 2-3 years required

Knowledge, Skills and Abilities
- Strong attention to detail and organization.
- Strong cultural awareness competencies.
- Proficiency in Microsoft Office.
- Maintains good communication skills.
- Readily adapts to change and welcomes new approaches when circumstances demand it.

The ideal candidate is an experienced registered nurse who demonstrates exceptional clinical judgment, strong organizational skills, and a passion for patient advocacy. This individual thrives in a highly autonomous role, is comfortable managing complex patient populations, and possesses the ability to balance clinical triage, care coordination, and relationship-building in a fast-paced specialty environment.

Preferred:

-Women's Health, OB/GYN, Urology, Urogynecology, Surgical Services, Ambulatory Care, or Care Coordination experience.

-Experience managing complex patient populations and coordinating multidisciplinary care.

-Strong triage, patient education, and care management skills.

-Experience with prior authorizations, surgical coordination, and electronic medical records.

-Demonstrated ability to work independently while maintaining strong collaboration with providers and care teams.

Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.