Senior Teller

Job Title

Primary purpose: Responsible for the recording of City revenue receipts, the tabulation and posting of collections to individual accounts, the investigation of discrepancies and at discretion of supervisor perform essential tasks for department.

Supervision: Supervision Received: Receives direct supervision from the Teller Supervisor. Supervision Given: None.

Essential Functions: Interacts with customers, both in-person, on the telephone and via email. Collects and posts receipts from both customers and City departments using various software products designed for this purpose. Proofs, balances and reconciles daily receipts within the City's accounting software. Prepares bank deposits, including electronically scanning checks that are deposited via secure portal, as well as preparing cash deposits for physical delivery to a bank branch. May also be directed to deliver deposits to a local bank branch when necessary. Answers phones and replies to department voicemail messages. Provide customer service to residents in person and over phone with clear, succinct answers to questions and clear explanation of city accounts and procedures. Posts betterment payments, deferral tax accounts and notifies Assessor's Office of receipts. Posts lock box receipts from banks that are received as import files over a secure portal that are then imported into the City's accounting software solution. Balances cash drawers and ensures receipts are properly posted, in the City's accounting software. Maintains required transaction records of payments and/or adjustments to customer accounts within the City's accounting software. Generates and reconciles monthly balance reports of revenue totals. Handles customer transactions and assists in customer account balance verifications, the processing of payments for various tax bills, water and sewer use fees. Maintains customer confidentiality. Ensures coordination and receipt of signed warrants, proper funding, proper bank notification and timely mailing of live checks. May be required to open, sort and distribute department mail. Records mail payments and sends out mail receipts as well as check return letters. Follows and adheres to department, City and government rules, regulations, policies, and procedures. May be required to open, sort, and distribute department mail. Records mail payments and sends out mail receipts as well as check return letters. Performs other duties as required.

Minimum Entrance Qualifications: To perform successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions. Education, Training and Experience: Bachelor's degree preferred, and one to three years related experience and/or training or equivalent combination of education and experience.

Knowledge, Ability and Skill: Knowledge of cash receipts, basic accounting, and office procedures. Must be well organized with attention to detail and have ability to problem solve. Team player with ability to multi-task in fast-paced environment. Ability to provide excellent customer service skills in person and over the telephone. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra. Ability to understand and carry out detailed written or oral instructions. Ability to solve practical problems and deal with a variety of concrete variables in situations where prescribed standard practices exist. Excellent communication skills and ability to provide outstanding customer service in a person-to-person environment. Ability to communicate, either orally or in writing, in a language other than English is preferred. Ability to read and interpret documents, such as reports and procedures manuals. Ability to write reports and correspondence. Ability to present information effectively, which may be controversial in nature, one-on-one, or in small groups, to citizens or employees of the city. Intermediate level computer skills, especially including experience with Microsoft Office suite of products (Word, Excel), plus experience with accounting software, including QuickBooks, and other Accounts Receivable software that includes posting payments, reviewing and interpreting historical accounts receivable records. Knowledge of and experience working with documents saved in Portable Document Format (.pdf), and software that manages such documents (typically Adobe), including merging.pdf documents, editing documents, etc. A strong commitment to public service required.

Physical requirements/Work Environment: Ability to lift boxes weighing fifty (50) pounds or less. The office environment is a typical indoor office environment, including interacting with colleagues daily. The incumbent will be provided a desk, computer, telephone, and other typical office implements with which to perform the job.

Performance Standard: Employees at all levels are expected to effectively work together to meet the needs of the community and the City through work behaviors demonstrating the City's values. Employees are also expected to lead by example and demonstrate the highest level of ethics.

(This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)