Control Manager - Trust & Security Product - Senior Associate

Job Description

As a Control Manager Senior Associate within the Consumer and Community Banking Trust and Security Organization, you will play a crucial role in identifying and mitigating compliance and operational risks. You will collaborate with business executives to design and implement effective control strategies, ensuring our operations are secure and efficient. Your work will directly contribute to the firm's success and help maintain our reputation for excellence.

Job Responsibilities:

• Monitor product portfolio activity and development to ensure compliance with policies and procedures.
• Represent the Control Management organization in key LOB fraud and scam prevention forums.
• Facilitate the identification and assessment of compliance and operational risks, applying your knowledge of anti-fraud awareness and cybersecurity.
• Develop and implement effective control strategies to mitigate identified risks, utilizing your skills in process improvement and project management.
• Conduct regular monitoring and assessment of the business's compliance and operational risk and control environment, leveraging your data & tech literacy skills.
• Collaborate with business executives to promote early compliance and operational risk identification, utilizing your skills in internal stakeholder management and conflict management.
• Present findings and recommendations to senior management and stakeholders, applying your presentation skills and listening & questioning abilities.
• Drive continuous improvement in risk management practices.

Required Qualifications, Capabilities and Skills:

• Demonstrated ability in control management, with a focus on identifying and assessing compliance and operational risks, showcasing skills equivalent to 3 or more years of proven experience in developing effective control strategies.
• Experience in monitoring and assessing risk and control environments, with advanced analytical, technical, and problem-solving skills.
• Strong skills in collaborating with business executives and managing conflicts, along with strong internal stakeholder management and conflict management skills.
• Proficiency in creating and delivering impactful presentations and in process improvement and project management.
• Ability to effectively manage conflicts and collaborate with stakeholders to drive compliance initiatives and ensure alignment with industry standards.

Preferred Qualifications, Capabilities and Skills:

• Capability to apply AI/ML concepts to support risk management applications and enhance decision-making processes.
• Developing skills in automation to improve control operations and boost efficiency.
• Strong digital literacy for the effective use of digital tools and platforms in control frameworks.
• Emerging ability to influence stakeholders in implementing compliance strategies and fostering collaboration.
• Proficiency in quantitative reporting to inform risk assessment and effectively present findings.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT). 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.