Tier 1 Support

$25 per hour

Temporary

Kforce has a client that is seeking a Tier 1 Support in Utah Valley, UT. Summary: We are seeking a motivated IT Support Technician to provide end-user support across multiple office and operational environments. This role serves as the first point of contact for technical issues and is responsible for keeping employees productive while supporting workstation, mobile device, and Microsoft 365 technologies. Responsibilities:

Troubleshoot and resolve hardware, software, and end-user support requests
Support laptops, desktops, mobile devices, printers, and peripherals
Assist with Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and MFA support
Perform onboarding and offboarding activities, including account provisioning and device setup
Image, deploy, and configure new devices
Create and maintain technical documentation and knowledge base articles
Escalate complex issues with clear and thorough documentation
Track hardware and software assets and maintain accurate records
Provide support for office and operational users across multiple locations
1+ years of help desk, desktop support, or end-user support experience
Experience supporting Windows and macOS environments
Familiarity with Microsoft 365 administration and user support
Strong customer service and communication skills
Excellent documentation and ticket management habits
Ability to travel between local office locations

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Vacancy posted 7 days ago

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