Lead Medical Support Assistant

Lead Medical Support Assistant

The Lead MSA (Non-PACT) coordinates the activities and workflow of Advanced and full-performance MSAs in interdisciplinary ED and inpatient settings. The lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for the daily workload assessments, assigning work, assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provider support across interdisciplinary settings. The Lead assists the unit with complex and non-standards procedures, including clinical flow processes related to access to care across multiple clinics, specialties and/or community resources. Assignments at this level include but are not limited to ensuring accurate and timely scheduling of appointments; providing guidance to staff members, including changes in policies and procedures; creating and maintaining employee work schedules; acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflict. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity difficulty and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Conducts daily workload assessments, assigns responsibilities, ensures proper staffing coverage, evaluates training records, identifies training needs, provides direct training, guides staff on policies, creates schedules, and liaises among teams to resolve operational issues. Ensures timely and accurate scheduling across ED observation, inpatient consults, add-ons, walk-ins, RTC orders, VAOS, and recall systems. Reviews daily accuracy of RTC, VAOS, encounters, and insurance capture. Ensures documents are scanned to CPRS, manages calls professionally, participates in huddles and meetings, monitors staffing, and assists in contingency planning. Reviews MSA work for accuracy, ensures proper use of systems, prevents delays in care by addressing workflow gaps, and ensures scanning procedures are completed daily.

Work Schedule: Monday- Friday 7:30am - 4:00pm or 8:00am - 4:30pm.

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Telework: Not Available.

Virtual: This is not a virtual position.

Functional Statement #: 62008F.

Permanent Change of Station (PCS): Not Authorized.