Intake Receptionist

Intake Receptionist

The Intake Receptionist role is responsible for greeting all patients and visitors to the practice at front desk and/or on the phone.

Essential functions include, but are not limited to:

• Greets visitors entering the practice and directs or escorts them to specific destinations. Ensures that reception area is presentable for visitors, as necessary.
• Performs timely assessment of individual needs and provides prompt response with appropriate resources.
• Completes patient intake screening including obtaining and documenting all needing information for all appointments.
• Checks patients in for appointments and communicates any expected delays in physician clinics.
• Answer, screen and forward incoming phone calls, providing information and taking messages.
• Using discretion and independent judgment in handling patient complaints received documents and forwards to appropriate administrative staff.
• Other duties as assigned

Requirements

Qualifications/License: None

Education: High School Diploma or equivalent

Experience: Minimum one year customer service experience preferred but not required

Skills:

• Excellent customer service skills.
• Comfortable working in fast paced environment.
• Ability to multitask
• Excellent communication skills, both verbal and written.
• Proficient with computer skills including experience with practice management software desired.

Physical Requirements:

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms.
• Occasionally lift and/or move over 25 pounds.
• Fine hand manipulation (keyboarding).
• Travel may be required to existing or new TOI locations.