Transportation Quality Claims Analyst

Job Title

Toyota Logistics Services is looking for a passionate and highly motivated team member to process and complete transportation damage claims.

Job Description

The successful candidate will have the ability to organize, communicate, solve problems and perform a wide range of strategic activities supporting the Rail, Truck & Marine transportation teams.

What you'll be doing:

• Maintain and update Toyota Logistics Services (TLS) Transportation claims policies and procedures to ensure alignment with current Toyota standards.
• Collaborate with the TMS warranty team to keep TLS Transportation claims policies and procedures for dealers in Claims Processing System (CPS) up to date.
• Work closely with Tokio Marine to ensure timely resolution and disposition of damage claims.
• Facilitate coordination with business partners to achieve claims resolution within 90 days, with a stretch goal of 60 days or less.
• Partner with the Highway Operations team to support Kaizen initiatives aimed at reducing damages and claims.
• Collaborate with carriers to minimize outstanding receivables.
• Ensure compliance by dealers and regional staff with Transportation claims policies, procedures, and the vehicle handling manual.
• Coordinate with Vehicle Distribution Centers (VDCs) to complete Critical Damage Notifications (CDNs) promptly for accurate vehicle classification and disposition.
• Align with Demand and Supply Management (DSM) to expedite the movement of vehicles, reducing dwell costs by directing Class 2 units to auction and Class 3 units to T-TEN or salvage.
• Lead management of Act Of God (AOG) claims and large loss incidents in partnership with Tokio Marine, DSM, and regional teams.
• Review and interpret damage reports from inspection companies, assigning liability to the appropriate business partner; analyze and distribute monthly quality KPI data.
• Notify carriers of damage assignments and negotiate final resolutions for disputed claims.
• Participate in truck and rail service reviews, providing quality performance feedback and strategic direction as needed.
• Prepare and submit weekly claim invoices for approval and process through Fresh Desk; collaborate with Accounting and Finance to correct errors and ensure accurate adjustments.
• Address dealer and regional escalations promptly, adhering strictly to TLS Transportation claims policies and procedures for claim dispositions.
• Coordinate with rail quality analysts on derailment incidents, overseeing vehicle inspections and disposition decisions.
• Monitor carrier damage KPI progress to ensure alignment with Hoshin objectives.
• Foster strong collaborative relationships with TLS teams at headquarters and in the field, transportation business partners, and external service providers.

What You Bring

• 4-year college degree (supply chain or industrial engineering or business)
• 2+ years of experience in automotive transportation and/or logistics
• Expertise with Microsoft platform
• Established Effective Project Management Skills
• Ability to travel up to 20%

Added Bonus If You Have

• Experience in policy and procedure development and adherence.
• Power BI, Tableau, Advanced Excel skills.
• Executive communications experience
• TBP panel certified
• Advanced degree
• Demonstrated skills in Strategic Thinking and Analytical Skills
• Robust Communication and Organization Skills
• Strong Problem-Solving Skills with proficiency in Toyota Business Practices (TBP) and JKK
• Familiarization with TLS operations and value proposition

What We'll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to View email address on click.appcast.io.