Lead Mortgage Loan Servicing Processor

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together!

What You’ll Be Doing:

• Works with supervisor to develop, facilitate and coordinate training for new and existing mortgage servicing department employees and assist with mentoring employees to help them meet expectations
• Works with supervisor to develop and implement department policies and procedures and ensures employees are following established guidelines, monitors and updates procedures and references as needed.
• Assists supervisor in ensuring employees are providing quality service and being effective in meeting department goals.
• Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes
• Fannie Mae daily reporting (LAR), monthly balancing and reconciliation; Monthly Investor Reporting (FHLB & FNMA)
• Collection and reporting of Home Mortgage Disclosure Act (HMDA) activity
• Leads the sold loan servicing function including verifying, submitting documentation, researching, and clearing loan sale discrepancies
• Accurately plans, prepares, and audits core system/loan servicing system and completes reports monthly to ensure and confirm core data integrity
• Experienced in core mapping processes, defining best practices, and recommends operational and core enhancements / solutions.
• Mortgage lending "Super User" for our servicing platform, includes additional security level permissions to update and build loan tables, system configurations and access file maintenance tables.

What You’ll Need to Be Successful:

• Associates degree or equivalent years of experience
• 3 years of related experience required

Why Choose WESTconsin:

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Competitive Salary
• Impressive 401(k) Contribution and Match Plan
• Paid Time Off Accrual
• 11 Paid Holidays

Visit WESTconsin Careers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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