Product Operations Analyst

Rockstar is recruiting for a fast-growing, technology-led company that is transforming the way global talent builds in the U.S. Our client is dedicated to serving the world's best and brightest in the startup and technology industry, with a focus on innovation, operational excellence, and customer impact. The team is passionate about startups, founders, and technology in areas undergoing major transformation, such as artificial intelligence, robotics, biotech, manufacturing, and aerospace.

Product Operations Analyst

The Product Operations Analyst will optimize product development and delivery processes, accelerating the company's ability to serve top talent in the startup and technology sectors. This individual will be the backbone that ensures legal and sales teams can move quickly while maintaining the precision required to make a significant impact on customers' lives.

You might be a good fit if:

- The candidate has operational experience (particularly within a startup), learning new skills and working cross-functionally.

- Attention to detail is a core strength, especially when it comes to identifying and designing processes.

- There is a desire to learn how to build and use new AI-enabled technology products and automate processes, with a specific interest in learning about business immigration and visa preparation.

- High agency is demonstrated, particularly in independent project management.

- Success in this role is likely for those who are passionate about startups, founders, and technology-especially in rapidly evolving fields like artificial intelligence, robotics, biotech, manufacturing, aerospace, and more-and who have a strong customer service focus.

Previous immigration experience or a legal background is not required for this role. While previous startup experience is welcome, the primary interest is in candidates who can demonstrate the requisite skills.

Culture

- The company is technology-led and frequently asks, "How can this be made faster, simpler, easier?"

- The environment is intentionally meeting-light, operating in weekly sprints, with team-wide meetings only on Mondays and Fridays. Team members are entrusted to manage their own time.

- The team consists of and seeks low-ego, high-throughput individuals who are a pleasure to work with.

- There is a strong emphasis on attention to detail and the ability to deliver "finished work"-whether it's a project, document, or code, it is made letter perfect.

- The team asks "why" every day, constantly making improvements to processes and encouraging feedback.

- There is a genuine interest in startups, technology, and enabling global talent to build in the U.S.

What this role will be trusted to do:

The primary focus will be supporting customers' visa application journeys, including:

- Preparing and managing multiple customer visa application work products simultaneously, requiring excellent project management skills.

- Establishing metrics and monitoring systems to continuously measure and improve product development and process performance.

- Developing and maintaining comprehensive quality gates throughout the customer application preparation lifecycle.

- Collaborating with engineering and design to gather necessary information and documentation, maintaining clear communication throughout the process.

- Serving as the operational liaison between legal operations, engineering, design, and sales teams.

- Contributing to the continuous improvement of the document preparation platform and internal processes based on customer feedback and operational insights.

Pay and Benefits

- Visa sponsorship is provided.

- Competitive base salary and equity, scaling with experience.

- Health, dental, vision, and 401k benefits.

- Equipment/office stipend.

- Bi-annual team off-sites in exciting locations.

- In-person presence in San Francisco is preferred; hybrid arrangements are possible.

This company is an equal opportunity workplace and welcomes people from all backgrounds, communities, and experiences.