Service Team Member

Store Associate - Lakewood, NY Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Responsibilities Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck unload, stocking, and planogram (POGs) processes Perform merchandise recovery and maintenance, including the return/go‑back process, to ensure a well‑merchandised, in‑stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote the organization’s vision and values; project a positive image and serve as a role model for other Team Members Cross‑trained in Custom Framing selling and production Qualifications Retail and/or customer service experience preferred Physical Requirements Remain standing for long periods of time Move throughout the store Perform regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment Request reasonable accommodations if needed to perform essential functions of the job Work Environment Public retail store setting; all public areas are climate‑controlled Some stock rooms may not be climate‑controlled and some outdoor work may be required (e.g., retrieving shopping carts or unloading trucks) Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings Compensation Total Base Pay Range For This Position: $16.00 - $18.80 Eligibility Michaels requires all team members in this role to be at least sixteen (16) years or older. Legal & Equal Opportunity Statement Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). #J-18808-Ljbffr