IT Account Manager

Overview We’re looking for a Client-Focused Account Manager to join our team. In this role, you’ll build strong relationships with clients, ensure their satisfaction and retention, and uncover opportunities to grow accounts. You’ll act as a trusted advisor, connecting business goals with technology solutions while advocating for your clients internally. Responsibilities Serve as the main point of contact for assigned clients (non-support). Build long-term client relationships and ensure high satisfaction. Lead Quarterly Business Reviews (QBRs) and present service performance. Collaborate with technical leaders on IT roadmaps and budget planning. Identify and manage upsell/cross-sell opportunities. Track contracts, renewals, and licensing. Maintain accurate CRM records and client documentation. Benefits 401K with employer match Profit sharing plan Competitive wages Health Care Coverage Paid time off Employer sponsored events Position Type Full-Time/Regular Qualifications 3–5+ years in account management, client success, or similar role. Experience in IT services, MSP, SaaS, or telecom preferred. Excellent communication and relationship-building skills. Organized, detail-oriented, and proactive. CRM and Microsoft 365 proficiency. Additional Guidelines 18 years of age or older. Able to provide proof of US Person Status Willing to submit to a drug screen Willing to submit to a background check Job Location Lewes, DE, United States No relocation assistance provided #J-18808-Ljbffr