Assistant Operations Manager, Meatpacking

Assistant Operations Manager

The Hermès Meatpacking Boutique opened in 2019 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Assistant Operations Manager is responsible for overseeing and supporting operational functions including all cash management related aspects of the business. They communicate, train, and implement all company policies and ensures compliance. This position successfully oversees all cash management, ensuring the accuracy of all transactions at the POS, auditing POS transactions, client development via CRM initiatives, and training of all Sales Specialists to complete transactions in line with POS standards and policy. All other duties assigned by supervisor.

Take part in all managerial responsibilities for efficient running of the business inclusive of overseeing and validating cash handling procedures (including opening and closing procedures, safe remittance procedures) are respected, appropriately documented and discrepancies are investigated timely and reported to Managing Director and Operations Manager. Operations Assistant Manager will contribute and work in tandem with retail management team as needed and in fair rotation.

Ensure accuracy of all transactions at the register: including receipts, client information, product SKU's, monetary payment, and client verification.

Implement daily audits of transactions, in partnership with Asset Protection.

Ensure policies and procedures concerning cash management are clearly communicated to all Sales Specialists and all are actively compliant when ringing their sales. Train all new Sales Specialists on how to ring their sales. Train team members on new policies, procedures and accessing through Hermès Portal. Manage training log and schedule according to business needs.

Partner with the Finance corporate teams on all POS issues (charge disputes, IRS forms follow up, mail checks, etc.)

Make sure the daily media is correctly documented with a copy of all appropriate receipts for discounted sales, cancelled transactions, returned items, and shipped items. Daily audit of all cash reports (voided transactions, returned items, price modifications).

Create change orders and make sure that all change needs are being fulfilled. Conduct required cash till and change audits with Asset Protection.

Communicate CRM standards, follow up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standard.

Support workflow of after sales service and craftspeople/tailors' activity (training on POS, support on transactions, support on activity logs and revenues).

Support additional operational functions or projects as dictated by business.

No supervisory responsibility.

Yes budget responsibility.

Yes decision making responsibility.

4+ years of retail management experience in a similar role; prior experience in a luxury environment preferred.

Excellent computer skills and proficient in MS Excel, Word and PowerPoint.

Excellent communication skills both verbal and written.

Strong POS and phone systems knowledge.

Must work well under pressure and multi-task.

Acute interpersonal skills and a collaborative management style.

Detail oriented and strong organizational skills.

Customer service oriented.

Ability to handle difficult situations with grace, compassion, and composure.

Ability to lift between 0-25 lbs. without assistance.

The range for this role is $66,560 - $77,653. Actual rates are determined based on the job, location, and individual experience.

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.