Clinic Manager

Clinic Manager

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.

The Clinic Manager is responsible for managing the day-to-day operations of one or two outpatient medical clinics within a region to ensure efficient patient care delivery, patient engagement, and retention. This role involves overseeing staff management, administrative tasks, budget oversight, and ensuring regulatory compliance. The Clinic Manager collaborates with senior management, medical directors, and other leaders to enhance operational effectiveness, staff morale, and patient satisfaction, contributing to the overall success and reputation of the clinic.

Duties and responsibilities include:

• Managing the daily operations of a medical clinic, ensuring efficient clinic operations.
• Managing a fast-paced environment and collaborating with clinicians (physicians and nurse practitioners). Directly manage clinic staff to ensure efficient center operations while maintaining patient engagement and retention.
• Taking direction from senior management, devising plans, and executing to produce intended results.
• Selecting, training, coaching, and motivating the staff. Conducting performance evaluations and directing the workflow for staff assigned to the clinic/center.
• Developing goals and performance expectations for staff in targeted areas and providing for their education, development, and shared leadership.
• Working collaboratively with other leaders to establish operational effectiveness, productivity, and best practices.
• Directing, supervising, and coordinating specific functions and activities of the clinic, including systems, policies, procedures, and human resources support services.
• Promoting cost-effective, high-quality healthcare services to patients.
• Cooperating with medical and administrative staff to ensure compliance with standards and regulations.
• Reviewing operational problems and policies, recommending solutions and changes to the Medical Director, Regional Manager, or VP of Operations.
• Collaborating with Medical Director or Operations Leadership in the preparation and implementation of quarterly budgets, recommending funding based on knowledge of policies, costs, and operating practices.
• Representing the clinic at public and professional meetings and conferences.
• Participating in clinic communication and public relations programs.
• Maintaining professional affiliations and enhancing professional development to keep pace with trends in healthcare.
• This is an onsite position.

Education and professional experience required:

• Bachelor's degree or equivalent experience.
• Minimum of 3 years of experience as a medical clinic/office manager in an outpatient healthcare setting, preferably primary care or urgent care.
• Minimum of 2 years of supervisory experience.
• Bilingual English and Spanish.

Professional competencies:

• Extensive knowledge of medical clinic operations.
• Strong managerial, leadership, and interpersonal skills.
• Excellent communication skills.
• Excellent analytical skills.
• Computer literacy in Excel, Word, Outlook, PowerPoint, and Electronic Medical Records.
• Knowledge of healthcare administration, clinic philosophy and policies, operating procedures, and fiscal management systems.
• Knowledge of governmental regulations, including HIPAA, and reimbursement standards.

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.