Patient Services Representative

Title

Patient Services Representative

Summary

This position is responsible to create an outstanding first and final impression of the clinic for our patients, visitors, customers, and staff. Performs various clerical duties to ensure accurate and timely patient care, which may include but are not limited to answering telephones, registering patients, appointment scheduling, insurance verification, chart preparation, and mail/message distribution. Ensures that waiting area appears neat and orderly throughout the day. This position does not provide direct patient care.

Compensation

We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The hourly wage range for this position is $18.74-$26.45. This range reflects the base salary for this position.

Key Accountabilities

Communication

• Greet and assist patients, visitors, employees, and other customers promptly, directing them appropriately.
• Communicate to patients about delays and waiting times.
• Answer telephone and take messages following scheduling guidelines, triage protocol, and appropriate task routing.
• Aid patients when needed for arranging transportation needs, providing directions, locating wheelchairs, etc.

Registration

• Register patients; obtain and update demographic and insurance information; verify insurance coverage, ensuring insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third-party payer requirements.
• Appropriately collecting co-pays.
• Review account and assist with collection on prior balance if applicable.
• Scan insurance information and cards.
• Update and scan family member release form, minor consent, and assure general consent is signed annually.
• Prepare documents for patient appointments.
• Identify, report and resolve problems regarding registration to appropriate individuals and departments.

Scheduling

• Schedule patient appointments. Coordinate cancellations, reschedules, and additions to schedules with the appropriate provider.
• Ensure clinician's time is utilized efficiently, and patient needs are satisfied.
• Provide accurate, detailed information regarding visit, time patient to arrive, and any other directional information needed by patient.
• Ensure all scheduling data is complete and accurate.

Clerical/Chart Management

• Receive and distribute mail, sorting out time sensitive and priority documents.
• Prepare and/or mail correspondence and other materials as requested.
• Perform administrative and clerical duties, such as copies, when necessary.

Insurance

• Ensure eligibility of patients through insurance verification.

Other

• Develop and maintain competency on clinic computer systems.
• Open and close the clinic each day. Engage/disengage the alarm system as necessary.
• Attend all required meetings and in-service education.
• Maintain personal workspace in a neat and orderly condition.
• Ensure reception area and patient lobbies are clean and orderly.
• Other duties as assigned.

Required Qualifications

• High School graduate or equivalent
• Exceptional customer service skills
• Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment
• Experience in keyboarding/data entry with an emphasis on speed and accuracy
• Ability to relate to clients of all ages in a professional, courteous manner
• Ability to work in a fast-paced environment with strong attention to detail and accuracy
• Demonstrate exceptional multitasking abilities
• Excellent team player who works cooperatively and respectfully with coworkers
• Prior Administrative or Front Desk experience, preferably in a healthcare setting
• Knowledge of medical terminology

Schedule

• 64 hours per two-week pay period (0.8 FTE)
• Monday-Friday, with start times TBD, between 7:30-8:30 a.m. and end times between 4:00-5:00 p.m.
• This position will support front desk and call center operations.

Benefits

• Shift differential pay in addition to base wage
• Paid time off accrued starting with first paycheck
• Medical, dental, and vision coverage (discount plan)
• Flexible spending accounts
• Life, AD&D, and disability insurance
• Pension plan (PERA) with 7.5% employer match
• Optional 457(b) retirement plans
• Tuition reimbursement
• Loan forgiveness eligibility (PSLF + MN state programs for qualifying roles)
• Employer-provided certifications and continuing education
• Additional perks: free on-site parking, qualified bilingual staff program, employee assistance program, and discounts on cafeteria, scrubs, and OTC pharmacy items

About Us

Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 800 employees. We're recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact. We're proud to be named to Becker's 2025 list of "100 Great Community Hospitals." Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon-along with Urgent Care locations in Northfield, Lakeville, and Farmington. We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota.

Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here.

*This posting is not a complete list of duties or responsibilities. Job functions, schedules, and terms of employment may change in accordance with applicable laws, policies, and agreements.