Bingo Floor Clerk Generalist

Job Description

Job Description

MUST BE 21+

SUMMARY:  Under the management of the Bingo Manager, the Bingo Clerk Generalist is a key role in creating an engaging and entertaining experience for guests. Responsibilities include customer service, handling Bingo paper and pull-tab inventory, processing cash transactions and sales, assisting the Bingo Caller during sessions, and supporting overall Bingo operations. This role serves as a host and entertainer, fostering guest relationships, promoting loyalty, and ensuring positive experiences. Excellent communication skills, attention to detail, and adherence to Casino policies and Gaming regulations are essential to delivering a memorable and enjoyable experience for every guest.

ESSENTIAL JOB DUTIES ASSIGNED:

• Host and entertain guests during Bingo sessions, creating an engaging, welcoming atmosphere that fosters loyalty and positive experiences.
• Facilitate Bingo operations by accurately handling cash transactions, balancing banks, and ensuring all Bingo paper and pull-tab inventory is maintained and accounted for during sessions.
• Promote and sell Bingo items and activities to guests, actively upselling and cross-selling products to enhance the guest experience and maximize revenue ensuring all transactions are accurate, engaging, and provide clear, helpful information to guests.
• Assist guests by providing information on game rules, prize amounts, and any current promotions, maintaining a friendly, approachable, and entertaining demeanor.
• Monitor game activities closely to ensure accurate payouts, timely start times, and an efficient pace of play, adjusting to guest needs while maintaining an upbeat and engaging tone.
• Reconcile sales, inventory, and bank records at the end of each shift, ensuring all funds, assets, and documentation are accurate and properly recorded in accordance with policies and procedures.
• Support Bingo promotions and special events by enthusiastically communicating offerings to guests and encouraging participation.
• Maintain the Bingo supply area and inventory control, ensuring appropriate stock levels for each session and assisting with periodic physical counts as needed.
• Provide an exceptional guest experience by promoting positive interactions, resolving guest inquiries, and ensuring a high-energy and enjoyable environment.
• Perform other duties as assigned by management.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Six months or greater experience in a customer service or cashiering role preferred, particularly in a gaming or Bingo operations.
• Must be proficient in basic computer skills and comfortable using software relevant to Bingo operations.
• Ability to compute mathematical totals quickly and accurately, maintaining accuracy during peak times.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must pass initial drug screening, background investigation, random drug tests, and credit check.
• This position is responsible for compliance with Casino internal control policies and procedures as they pertain to this role.

LANGUAGE SKILLS:

• Strong verbal communication skills, with the ability to deliver information clearly and engagingly to guests.
• Able to read, interpret, and follow operating procedures, safety rules, and other job-related documents.
• Skilled in handling guest inquiries and complaints with professionalism and courtesy, ensuring positive customer experiences.

MINIMUM EDUCATION REQUIRED:

• High school diploma or GED required.

MATHEMATICAL SKILLS:

• Proficient in basic arithmetic, including addition, subtraction, multiplication, and division, using whole numbers and decimals.
• Able to apply basic mathematical concepts such as fractions, percentages, and ratios to manage inventory and financial reconciliations.
• Handle cash transactions with precision, including making change accurately and efficiently while ensuring adherence to cash-handling policies and procedures.

REASONING ABILITY: 

• Ability to apply commonsense reasoning to carry out instructions furnished in written, oral, or diagram form.
• Skilled in handling problems that may involve several concrete variables in a standardized environment, using sound judgment.
• Detail-oriented with strong organizational skills to maintain focus during busy sessions.
• Must be proficient in basic computer skills and comfortable using software relevant to Bingo operations.
• Ability to compute mathematical totals quickly and accurately, maintaining accuracy during peak times.

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

• While performing job duties, the Team Member must communicate clearly and effectively over a microphone.
• Regular activities include standing, walking, sitting, and using hands and fingers to operate or handle objects with precision.
• The Team Member is occasionally required to reach with hands and arms and may need to lift and/or move items weighing up to 25 pounds.
• Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of conditions an Team Member may encounter while performing essential job functions.

• Noise levels vary, typically moderate in office areas, but may increase to loud on the gaming floor.
• The Team Member may be exposed to tobacco smoke while working on the gaming floor.

Tyme Maidu of Berry Creek Rancheria Preference

Native American Preference