IT Help Desk Technician

Responsible for providing technical expertise with operating systems, applications, network servers, and workstations.  

Responsibilities:
1. Provides technical expertise for Christie Lites systems by:   

• Offering technical assistance with the following:   Operating Systems: Windows 11  - Workstations: Dell, HP & Lenovo desktops & notebooks. - Applications: MS Office, SharePoint, Active Directory, Manage Engine, Druva, OneDrive.  
• Responding to users requiring help with systems and applications.  

• Responding promptly to Help Desk tickets submitted by employees.  

• Assisting with auditing of Manage Engine Service Desk Plus ensuring that all workstations are properly listed monitoring packs loaded.   

• Assist users configuring multi-factor authentication on the user’s mobile device. 

• Imaging, deploying, and managing desktops, laptops, and mobile scanners. 

• Recovering IT Equipment from Terminated Staff 

• Configuring and installing network printers. 

• Perform basic network troubleshooting on workstations, mobile devices, and printers. 

• Perform software installations and upgrades. 

2. Oversees on-site and remote hardware and software applications by:   

• Ensuring that systems are operating effectively and identifying and resolving problems.  

• Ensuring that software and hardware meet the Christie Lites specifications. 

• Conducting checks of hardware and software manufacturers/developers to identify potential vulnerabilities and software updates.   

• Managing remote and on-site hardware in a multi-office network 

• Managing hardware and software applications at branch locations.  

• Participating in the on-call rotation for after hours support. 

• Performing data center tape rotations. 

Requirements

Essential attributes for success in this role   

Personal attributes

• Self-motivated, ability to set and meet goals.   

• Excellent verbal and written communication.  

• Strong organizational, forward planning, and decision-making skills.   

• Communication, with a passion for collaboration over confrontation.   

• Quality conscious, and team results driven.   

• Excel at multitasking and adapting.  

  Professional attributes

• 1 year technical support experience. 

• Computer skills – MS Office, Excel, Word, OneNote, OneDrive, SharePoint, Teams.   

• Confident with operating systems 

• Data analysis.   

• Creative problem solving.   

• Presentation skills.   
• Reliable customer service.