Technology Specialist

Technology Specialist

The Technology Specialist is a key member of Summit's Technology Team. Based directly at our school sites in the San Francisco Bay Area or Seattle/Tacoma, they serve as the primary technical partner for educators and students—empowering our communities with seamless systems, responsive support, and modern tools that unlock student potential.

Summit is a leading network of public schools that collectively prepares a diverse community of young people with the skills, knowledge, and habits to attain economic empowerment and success in a chosen concrete next step toward a fulfilled life. We operate 7 schools serving over 3,000 students in the Bay Area and Washington state. 100% of Summit graduates are college-ready, and Summit graduates complete college at double the national average.

We need exceptional, diverse, and mission-aligned individuals to join our team to help prepare our students for a fulfilled life. Join us!

The Technology Specialist serves as the primary technical partner and operational anchor across assigned school sites. In this role, you will deliver excellent customer support, maintain site infrastructure, manage IT inventory, and partner with network leaders to implement innovative technical solutions that enhance learning environments. Key responsibilities include:

Site Technical Support & User Experience

• Serve as primary technical point of contact: Provide rapid, responsive, and relationship-driven technical support for all hardware, software, and systems across assigned school sites.
• Maintain site equipment: Install, configure, troubleshoot, repair, and maintain laptops (Windows PCs and Chromebooks), AV/video conferencing equipment, projectors, printers, and internet content filtering.
• Support academic environments: Ensure technology availability for daily classroom instruction, digital learning platforms, and online student assessments.
• Manage site tech inventory: Partner with school administrative teams to maintain accurate records, tracking, and warranty procedures for all site hardware.
• Provide specialized event support: Deliver customized technology setup, testing, and live support for executive staff meetings and special school site events.

Systems Administration, Innovation & Projects

• Administer core cloud platforms: Manage user accounts, access, and permissions within Google Workspace, VMware environments, and network content filtering tools.
• Troubleshoot network infrastructure: Perform basic to advanced network troubleshooting in collaboration with the central network team to resolve connectivity issues and test enhancements.
• Drive AI adoption & workflow automation: Support staff with emerging AI tools (specifically Gemini Pro) and assist in building automated workflows using Google Apps Script.
• Lead operational projects: Own high-priority technical projects, document team processes, and implement system improvements that support site operations and academic outcomes.
• Manage vendor coordination: Assist in managing local technology vendor relationships and service agreements in alignment with organizational standards.

A true passion for our organization's mission to empower all students with the skills necessary to succeed in college, career, and life.

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

1–4 years of experience delivering tier-1/tier-2 IT support, troubleshooting devices (laptops, Chromebooks, printers, AV equipment), and managing helpdesk requests.

Demonstrated proficiency with Google Workspace/Google Apps administration, Windows OS, ChromeOS, Zoom, basic networking concepts, and foundational IT best practices.

Ability to regularly travel across assigned Summit school sites.

Physical ability to lift, move, and carry up to 35 lbs of equipment.

Must meet all health clearance requirements and successfully pass reference, background, and criminal history checks in accordance with applicable Education Code requirements.

A mission-driven partner who is deeply committed to serving educators and students to ensure equitable access to technology.

An empathetic communicator who excels at explaining technical concepts to non-technical users and building strong relationships across site and home office teams.

A holistic problem-solver who considers both technical root causes and user experience when resolving issues.

A detail-oriented executor who takes pride in system accuracy, clear documentation, and inventory management.

A self-motivated, high-trust contributor who exercises strong discretion, reliability, and proactive communication when working independently across remote sites.

An innovative thinker eager to coach others, explore emerging tools (like AI), and continuously improve operational workflows.

In addition to joining a highly motivated team and engaging in meaningful work, you'll have access to a comprehensive suite of benefits including a retirement plan, personal and sick leave, 12 paid holidays, and at least 3 weeks of organization-wide closures during the year. You and your dependents will have access to multiple health, dental, and vision plans at a fraction of the cost and employee life and disability insurance at no cost. Additionally, our compensation policy strives to be equitable and transparent. The pay for this position starts at $67,903 and goes up to $85,303 commensurate with location, experience, and qualifications.

Summit is an equal opportunity employer. We believe that diversity, equity, and inclusion are directly intertwined with education. We are ALL better when we are able to bring our whole selves to work and honor each other's voices across identities, cultural backgrounds, and life experiences. We welcome and encourage applications from individuals who are members of historically marginalized communities. Spanish language proficiency is a plus.