Billing Analyst: II

Job Title: Billing Analyst: II Duration: 12+ months contract Location: Monterey Park, CA 91754 Hybrid Role : - 4 days in-office, 1 day remote Description: Duties and Responsibilities Monitors daily billing operations to ensure smooth system performance and addresses disruptions promptly. Generates and reviews billing batches to ensure accuracy before processing. Collaborates with finance teams to reconcile billing data with revenue reports and close activities. Conducts audits of customer accounts and billing processes to ensure integrity and transparency. Implements rate changes, taxes, and regulatory surcharges within the billing system as required. Ensures proper handling of sensitive customer data, complying with internal data governance policies and cybersecurity standards. Maintains an up-to-date internal knowledge base on technologies and best practices in billing. Performs other duties as assigned. Education Typically requires a 4-year degree in a relevant field, or equivalent combination of relevant education and experience. Experience Typically requires minimum of 3 years of related experience. Knowledge, Skills and Abilities Billing Management - Understands billing processes and systems and implements control to ensure that bills are processed correctly and in a timely manner. Financial Reporting - Financial reporting is a standard accounting practice that uses financial statements to disclose a company's financial information and performance over a particular period, usually on an annual or quarterly basis. Billing Systems Management - Managing and maintaining a software that enables service providers' order to cash process (O2C), focusing on billing, with automatization of collecting payments, sending out recurring invoices, and tracking expenses and invoices. Data Analysis - Measuring and managing organization data, identifying methodological best practices and conducting statistical analyzes. Customer Service Management - Supports customers both before and after they buy and use products or services that helps them have a positive experience. Data Management - A process which includes acquiring, validating, storing, protecting, and processing required data. Communication Management - The systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization and between organizations. Customer Relationship Management - The process for managing a companys relationships and interactions with customers and potential customers. Issue Resolution - Addressing problems that need to be solved, the decisions that need to be made, and the risks that need to be mitigated. Contract Management - Streamlining the creation, execution, storage or renewal of contracts, with a focus on compliance, often via software or other automated means.