Security Analyst I (F-M, 3pm-2am CST)

At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. As a Security Analyst I, you'll be our first line of defense against cyber threats. You'll swiftly respond to security alerts, investigate potential malicious activity, secure compromised accounts, and review change activity to prevent or minimize security events. By managing routine security tool adjustments and escalating complex issues, you'll ensure our defenses remain effective and responsive, safeguarding our client's assets and data. This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Friday-Monday, 3pm–2am CST (following a required training period on day shift, M–F 8am–5pm CST — duration varies by individual progress). Actively monitor security dashboards, queues, and alerts from various sources (automated tools, escalated tickets) to detect potential threats. Incident Triage & Response: Conduct initial investigations into security alerts, perform rapid response actions like securing user accounts, and collect necessary log data for analysis. Analyze findings to determine the scope and severity of incidents, resolving straightforward issues and escalating complex cases to Level 2 Analysts with clear, concise information. Security Tool Management: Review and implement authorized, routine changes to security tools, such as processing client exemption requests in the EDR or temporarily adjusting settings for testing. Collaborate with the Security Team: Work closely with fellow analysts and security engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment. Engage with Users/Clients: Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, and provide guidance during incident resolution. Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information. Document Actions: Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions.

• 3-5 years in an IT role including log analysis, account/access management, or endpoint troubleshooting
• This is a full-time role requiring your full alertness and reliable attendance during scheduled hours. Additional outside employment, regardless of hours, is not permitted
• Hands-on exposure to at least one EDR/SIEM platform (e.g., SentinelOne, CrowdStrike, Microsoft Defender, Microsoft Sentinel)
• Direct hands-on experience using ConnectWise Manage for ticket documentation, with a demonstrated track record of clear, timestamped, audit‑ready incident notes
• Must have practical familiarity with at least one of: SIEM log correlation, Windows Event Viewer (Security log IDs like 4624/4625/4648), or a ticketing‑based alert queue
• Passion for delivering outstanding customer service, with a track record of exceeding client expectations
• This role involves extended periods of sitting or standing and regular use of computers and office equipment

Required language skills Ability to communicate professionally, in English, both written and orally Bonus points for ~ Security + Certification Medical, Dental and Vision coverage for employee and family

• Short-Term (voluntary enrollment) and Long‑Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!

The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Due to federal government contract obligations, this position requires U.Workspace Requirements and Remote Work Policy This includes following Ntiva’s IT User and Security Policies that include but is not limited to password‑protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi‑Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Applications will be accepted until 11/3/26. #J-18808-Ljbffr Ntiva, Inc.