Customer Care Team (Part-Time/Seasonal)

Join Our Team! Part-Time Customer Care Team Member Liberty Community Center

We're looking for an enthusiastic, service-minded individual to join our Part-Time Customer Care Team at the Liberty Community Center. As a Customer Care Team Member, you will provide outstanding hospitality and contribute to a positive experience for every guest who walks through our doors. If you have a passion for customer service and enjoy working in a friendly, community-focused environment, we want you to be part of our team! Applicants must have dependable transportation.

Summer & Event Scheduling Requirements

During the summer season and for special events, operating hours expand and staff must be available for a wider range of shifts: Monday Thursday: 12:00pm 10:00pm Friday: 12:00pm 9:00pm (with extended hours for private events) Saturday: 8:00am 8:00pm (with extended hours before and/or after business hours for private events) Sunday: 9:00am 6:00pm (with extended hours before and/or after business hours for private events)

Occasionally, special events and programs may require significantly extended hours, including early morning openings or late-night coverage. Examples include large events, competitions, or swim meets, which may require shifts beginning as early as 4:45am or extending past midnight.

Must be willing to work weekend after-hours events at the Liberty Community Center (LCC) as needed.

Preference will be given to candidates with availability to cover extended shifts, including mid-day or full-day hours such as 12:00pm 6:00pm or 2:00pm 10:00pm. Benefits

• Fun and relaxed atmosphere
• Casual work environment
• Free employee only membership to the Community Center

Essential Functions

• Main responsibility is to flip and set up, clean, and prepare meeting rooms for rentals according to specified requirements
• Need to be able to lift and move tables, chairs, mop, clean, take out trash
• Act as an ambassador for the Parks and Recreation facility, offering a welcoming and helpful experience to all guests
• Supervise guest activities, ensuring safety and compliance with facility policies as needed
• Greet guests and provide informative tours of the facility when required
• Respond to guest inquiries with accurate and clear information regarding Parks Department classes, events, programs, rental spaces, fees, and policies
• Process class registrations, memberships, daily passes, ticket sales, and meeting room or shelter reservations in a timely and organized manner
• Answer incoming calls across multiple lines, promoting member retention and cross-selling various Department programs (including competitive sports, aquatics, fitness, health, recreation, and classes)
• Assist in the training of new Customer Care Team members, providing guidance and support
• Maintain a high standard of cleanliness and organization throughout the facility, ensuring it remains in "visitor-ready" condition Duties include monitoring floors, trash receptacles, kitchens, meeting rooms, restrooms, and replenishing supplies as needed

Knowledge/Skills/Abilities

• Ability to work independently and stay self-motivated in the absence of supervision
• Clear and effective communication skills, both in person and with supervisors and colleagues
• Strong computer proficiency, including data entry and navigating software programs
• Excellent written English, with a keen attention to spelling, grammar, and punctuation
• Outstanding telephone etiquette and communication skills
• Proficient in money handling and cash register operations
• Highly organized and detail-oriented, ensuring tasks are completed efficiently
• Must have dependable transportation for punctuality and shift reliability

Education and Experience

• Previous experience in guest services is preferred
• High school diploma or equivalent required

City of Liberty, MO