Clinical Operations Lead

Job Description

Job Description

Clinical Operations Lead

The Group for Women | Norfolk, Downtown Norfolk & Chesapeake, VA

Position Type: Full-Time

Salary: $72,800 - $83,200

Salary Range Disclaimer: The posted salary range reflects the anticipated compensation for this position. Actual starting salary will be determined based on the selected candidate’s relevant experience, education, certifications, demonstrated leadership abilities, and overall qualifications.

Join Our Team:

The Group for Women is an OB/GYN practice in Norfolk and Chesapeake serving women throughout every stage of life. Our team is committed to delivering exceptional patient care through compassion, collaboration, and clinical excellence. 

We are seeking an experienced Clinical Operations Lead to provide operational leadership for our clinical team while fostering a positive, patient-centered culture. This role partners closely with the Clinical Administrative lead and Practice Administrator to ensure our clinical operations run efficiently while supporting staff development and maintaining the highest standards of patient care.

If you are an organized, solutions-oriented leader who enjoys mentoring others and improving clinical operations, we’d love to meet you.

Responsibilities:

The Clinical Operations Lead is responsible for overseeing the day-to-day clinical operations of the practice, including:

• Lead and support approximately 20 clinical staff.
• Provide daily operations oversight.
• Supervise and mentor the clinical team through coaching and education.
• Assist in onboarding and training new clinical employees.
• Ensure compliance with OSHA, infection prevention, and practice policies.
• Oversee clinical competencies and ongoing staff education.
• Partner with providers to improve workflows and enhance operation efficiency.
• Monitor and support the performance and needs of our triage team.
• Maintain emergency equipment, crash carts, and emergency kits.
• Manage clinical supply ordering and inventory.
• Ensure exam rooms and clinical equipment remain fully operational.
• Participate in interviewing and hiring clinical staff.
• Collaborate with the Admin lead on employee evaluations, coaching, disciplinary actions, conflict resolution, and staff development.
• Assist with implementation of new clinical initiatives and quality improvement projects.
• Serve as a visible resource for providers and clinical staff throughout the workday.
• Promote teamwork, accountability, professionalism, and excellent patient care.
• Oversee three office locations.

Qualifications:

• Current Virginia RN or LPN license preferred.
• Minimum of 5 years of clinical experience in an outpatient healthcare setting
• Previous supervisory or leadership experience preferred.
• Women’s health or OB/GYN experience strongly preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Demonstrated ability to coach, mentor, and develop employees.
• Experience managing multiple priorities in a fast-paced environment.
• Athena EMR experience is a plus.

What We’re Looking For

The Ideal candidate is someone who:

• Leads by example.
• Builds trust and accountability within the team.
• Remains calm and solution-focused during busy clinic days.
• Enjoys mentoring and developing employees.
• Thinks proactively rather than reactively.
• Communicates professionally with providers, staff, and patients.
• Has a passion for continuous improvement and operational excellence.

Benefits:

We offer a competitive benefits packing including:

• Competitive Salary.
• Medical, dental, vision and supplemental insurance options.
• Paid Time Off (PTO).
• Paid Holidays + 2 Floating Holidays of your choice.
• 401(k) with profit sharing.
• Supportive team environment.
• Annual Team building events.

Why The Group for Women?

At The Group for Women, we believe great patient care begins with a great team. Our employees are valued for their expertise, compassion, and commitment to excellence. We foster a collaborative culture where leadership is approachable, innovation is encouraged, and every team member plays an important role in delivering outstanding care to our patients.

If you’re ready to make a meaningful impact while helping share the future of women’s healthcare, we’d love to hear from you.